Desmond Moss
Cleveland,Ohio
Summary
14 plus years of management experience
Overview
14
14
years of professional experience
Work History
Executive Team Lead for Service and Engagement
Target
11.2020 - Current
- Duties entail various task such as:
- Performing opening and closing task
- Performing daily store operation tasks
- Cultivating sales plans in order to obtain daily, weekly, and quarterly sales goals
- Assisting with customer service
- Assisting in training, instructing and monitoring sale associates with daily task and metric goals
- Developing and fulfilling loss preventions strategy
- In charge of the service and engagement team hiring, training and coaching
Store Manager
Finish Line
01.2018 - 11.2020
- Duties entail various tasks such as:
- Performing opening and closing task
- Performing daily store operation tasks
- Cultivating sales plans in order to obtain daily, weekly, and quarterly sales goals
- Assisting with customer service
- Assisting in training, instructing and monitoring sale associates with daily task and sales goals
- Developing and fulfilling loss preventions strategy
- In charge of all hiring, training and coaching
Department Sales Manager/Assistant Manager
Bed Bath and Beyond
11.2016 - 01.2018
- Duties entail various tasks such as:
- Assistant Manager of a $13 million facility
- Overseeing planogram changes and other various visual floor changes
- Performing opening and closing task
- Performing daily store operation tasks
- Cultivating sales plans in order to obtain daily, weekly, and quarterly sales goals
- Assisting with customer service
- Assisting in training, instructing and monitoring sale associates with daily task and sales goals
- Developing and fulfilling loss preventions strategy
Assistant Store Manager
Walmart
01.2016 - 11.2016
- Duties entail various tasks such as:
- Assistant Manager of a 40 million dollar facility
Store Manager
The Finish Line, Inc (Macy’s)
06.2014 - 01.2016
Assistant Sales Manager
The Finish Line, Inc
03.2010 - 06.2014
Education
Sports Management -
Bowling Green State University
01.2009
Skills
- Customer Focus
- Team Player
- Team Leadership
- Problem Resolution
- Customer Relations
- Interpersonal Skills
- Training and Development
- Operations Management
- Customer-Oriented
- Staff Training
References
Quickly Furnish Upon Request
Timeline
Executive Team Lead for Service and Engagement
Target
11.2020 - Current
Store Manager
Finish Line
01.2018 - 11.2020
Department Sales Manager/Assistant Manager
Bed Bath and Beyond
11.2016 - 01.2018
Assistant Store Manager
Walmart
01.2016 - 11.2016
Store Manager
The Finish Line, Inc (Macy’s)
06.2014 - 01.2016
Assistant Sales Manager
The Finish Line, Inc
03.2010 - 06.2014
Sports Management -
Bowling Green State University