Sarah Fowler
Lubbock,Texas
Summary
Global Service and Engagement ETL with 10 years experience in the company. Specializing in guest service, team management, retail sales, and operations management. Focused on motivating team members to serve guests and each other with integrity and excellence.
Overview
9
9
years of professional experience
Work History
Service & Engagement Executive Team Lead
Target
02.2023 - Current
- Experience managing a team of hourly team members, leading and creating Service and Engagement business strategies and goals.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery.
General Merchandise Leader
Target
10.2020 - 02.2023
- Oversees business processes in all general merchandise areas.
- Demonstrates a culture of ethical conduct, safety and compliance.
- Key carrier, follows all safe and secure training processes.
- Works a schedule that aligns to guests/business needs.
- Addresses all concerns that arise within the store.
Human Resource Leader
Target
07.2018 - 01.2020
- Experience with onboarding, training, and out processing.
- Ability to foster an open-door culture by promoting a positive work environment.
- Knowledge of benefits packages and retirement options.
- Scheduling and timekeeping for 150 team members.
Service & Engagement Leader
Target
05.2015 - 01.2018
- Responds to incoming guests, calls, and email inquiries with professionalism.
- Adheres to all confidentiality requirements.
- Oversees front of store operations.
Education
Bachelor of Science - Human Development And Family Studies
Texas Tech University
LBB, TX05.2019
Associate of Applied Science - Applied Rehab Psychology
South Plains College
Levelland, TX05.2015
Skills
- Time Management
- Employee Relations
- Performance Management
- Customer Focus
- Attention to Detail
- Adaptability
Timeline
Service & Engagement Executive Team Lead
Target
02.2023 - Current
General Merchandise Leader
Target
10.2020 - 02.2023
Human Resource Leader
Target
07.2018 - 01.2020
Service & Engagement Leader
Target
05.2015 - 01.2018
Bachelor of Science - Human Development And Family Studies
Texas Tech University
Associate of Applied Science - Applied Rehab Psychology
South Plains College
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