Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kylee Palm

Lexington,South Carolina

Summary

Talented Executive Lead offering proven background in business settings and driving organizational change at operational levels. Demonstrated leadership, planning and problem-solving abilities focused on delivering robust, performance-oriented strategies to meet current and expected demands.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service & Engagement Executive Team Lead

Target
Columbia, SC
01.2022 - 09.2023
  • Analyzed data trends and identified areas for improvement within the organization.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Created reports outlining team performance metrics on a monthly basis.
  • Coached direct reports on professional development opportunities.
  • Identified potential problems before they arose by monitoring progress of teams.
  • Developed and implemented effective team strategies to ensure successful completion of projects.
  • Maintained relationships with external vendors and suppliers.
  • Collaborated with other executives on cross-functional projects.
  • Built an effective working environment through positive motivation techniques.

Service & Engagement Team Lead

Target
Columbia, SC
08.2020 - 01.2022
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Supported the Executive lead in developing plans for future projects, initiatives and objectives.
  • Provided support to junior staff during peak periods of workloads.
  • Maintained accurate records of employee attendance and task completion times.
  • Held regular one-on-one coaching sessions with team members to encourage personal development.
  • Fostered positive employee relationships through communication, training and development coaching.

Education

High School Diploma -

Tiffin Columbian
Tiffin, OH
06.2015

Skills

  • Growth Planning
  • Customer Retention
  • Business Development
  • Human Resources
  • Customer Relations
  • Staff Training
  • Employee Scheduling
  • Sales Analysis

Certification

  • CPR/AED Certified (2023)
  • Food Safety (2023)

Timeline

Service & Engagement Executive Team Lead

Target
01.2022 - 09.2023

Service & Engagement Team Lead

Target
08.2020 - 01.2022

High School Diploma -

Tiffin Columbian

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