John Sellars
Ashburn,VA
Summary
Results-driven Executive Team Lead known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of company objectives. Navigate complex challenges with proactive solutions, fostering collaborative work environments and driving organizational success.
Overview
11
11
years of professional experience
Work History
Executive Team Lead Service and Engagement
Target
Sterling, VA
02.2024 - Current
- Conducted regular performance reviews with employees to ensure objectives were met.
- Coordinated workflow between departments to maximize efficiency.
- Analyzed data trends and identified areas for improvement within the organization.
- Managed budgets, resources, and personnel to meet organizational goals.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Coached direct reports on professional development opportunities.
- Built an effective working environment through positive motivation techniques.
Executive Team Lead Fulfillment
Target
Merrifield, VA
07.2023 - 02.2024
- Conducted regular performance reviews with employees to ensure objectives were met.
- Coordinated workflow between departments to maximize efficiency.
- Optimized warehouse layout to enhance worker efficiency.
- Handled departmental scheduling to maintain proper staffing for shifts.
Executive Team Lead Inbound
Target
Dulles, VA
05.2022 - 07.2023
- Developed and implemented strategies to improve team performance and productivity.
- Directed the recruitment process for new employees, including interviewing and selecting candidates.
- Coached and mentored individuals on professional development goals.
- Scheduled shifts according to workload requirements.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Closing Team Lead
Target
Dulles, VA
03.2021 - 05.2022
- Directed and coordinated closing team activities to ensure timely completion of tasks.
- Conducted regular meetings with closing team members to review progress and address any issues.
- Coordinated with other departments as needed during the closing process.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ticketed, arranged and displayed merchandise to promote sales.
Service and Engagement Lead
Target
Chantilly, Virginia
09.2015 - 03.2021
- Managed day-to-day operations of the engagement team, including scheduling, assignment of tasks, and performance reviews.
- Analyzed data to measure the effectiveness of engagement activities.
- Provided feedback on customer experience surveys to inform future engagement strategies.
- Trained new employees on company policies, job duties, and performance expectations.
Assistant Customer Service Manager
Harris Teeter
Ashburn, VA
04.2015 - 09.2015
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Store Accountant
Harris Teeter
Ashburn, VA
04.2014 - 04.2015
- Performed daily cash reconciliations and deposits.
- Identified discrepancies in balance sheets.
- Created and managed filing systems for easy access to records and documents.
Education
Associate of Arts - Business Management
Northern Virginia Community College
Sterling, VA12-2016
Skills
- Talent management
- Growth planning
- Staffing
- Leadership/communication skills
- Business operations organization
- Strategic objective execution
References
References available upon request.
Timeline
Executive Team Lead Service and Engagement
Target
02.2024 - Current
Executive Team Lead Fulfillment
Target
07.2023 - 02.2024
Executive Team Lead Inbound
Target
05.2022 - 07.2023
Closing Team Lead
Target
03.2021 - 05.2022
Service and Engagement Lead
Target
09.2015 - 03.2021
Assistant Customer Service Manager
Harris Teeter
04.2015 - 09.2015
Store Accountant
Harris Teeter
04.2014 - 04.2015
Associate of Arts - Business Management
Northern Virginia Community College