Cassidy McCurry
Monroe,GA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Shift Manager
Papa Johns
11.2019 - Current
- Trained and mentored new employees to maximize team performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Exercised composure under pressure and in escalated customer service scenarios.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Highschool Diploma -
Alcovy Highschool
Covington, Ga05.2020
Skills
- Train Employees
- Customer Service
- Opening and Closing Procedures
- Accurate Money Handling
- Quality Standards
- Labor and Food Cost Control
- Inventory and Supply Management
- Handling Customer Complaints
Timeline
Shift Manager
Papa Johns
11.2019 - Current
Highschool Diploma -
Alcovy Highschool
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