Summary
Overview
Work History
Education
Accomplishments
Certification
Languages
Timeline
Generic

Cassidy Medina

Bellwood,IL

Summary

Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Administrative Assistant

The Austin 1900 Building
Chicago, IL
09.2022 - Current
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Processed invoices for payment using accounting software applications.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.

Academic Tutor/Mentor

Chicago Public Schools
Chicago, IL
08.2022 - 06.2024
  • Monitored and recorded students' progress, providing detailed reports to parents and teachers.
  • Assisted students in creating a plan of action for completing assignments on time.
  • Presented tutoring workshops and academic support sessions for small groups.
  • Addressed specific student needs through parent and teacher coordination.
  • Assisted students with the preparation of college entrance exams and applications.
  • Collaborated with athletic directors, parents, and other coaches to support athlete development.
  • Provided comprehensive feedback on student progress, including areas for improvement and successes.
  • Counseled struggling learners on how best to approach difficult subjects or tasks.
  • Created and implemented intervention strategies or individualized education plans (IEPs).
  • Aided students in computer laboratories and other out-of-classroom academic environments.

Sales Associate

Menards
Chicago, IL
09.2021 - 09.2022
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.
  • Assisted customers with product selection, sizing and styling.
  • Attended weekly team meetings to review performance goals and objectives.
  • Handled customer complaints in a professional manner.

IT Technical Support Intern - Hybrid

The Duchossois Group
Chicago, IL
11.2020 - 08.2021
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Developed customer service skills to effectively communicate with clients over the phone and through email.
  • Served as first point of contact for incoming technical service calls and emails.
  • Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
  • Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users.
  • Collaborated with other departments within the organization to resolve complex technical issues.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

High School Diploma -

Chicago Academy High School
Chicago, IL
06-2021

Some College -

Richard J Daley
Chicago

Accomplishments

  • Embarc Chicago student leader/ambassador

Certification

  • Cisco - Informational Technology Certification
  • Packet Tracer IT systems Certification

Languages

English
Native/ Bilingual
Polish
Professional

Timeline

Administrative Assistant

The Austin 1900 Building
09.2022 - Current

Academic Tutor/Mentor

Chicago Public Schools
08.2022 - 06.2024

Sales Associate

Menards
09.2021 - 09.2022

IT Technical Support Intern - Hybrid

The Duchossois Group
11.2020 - 08.2021
  • Cisco - Informational Technology Certification
  • Packet Tracer IT systems Certification

High School Diploma -

Chicago Academy High School

Some College -

Richard J Daley

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Cassidy Medina