CASSIDY MITCHELL
Saint Petersburg,USA
Summary
Recent Biological Health Sciences graduate with experience in high‑volume patient scheduling, data accuracy, and cross‑department communication. Skilled in following strict protocols, maintaining HIPAA‑compliant documentation, and supporting clinical workflows. Seeking an entry‑level role in clinical research or clinical operations to contribute strong organizational skills, patient‑centered communication, and scientific training to high‑quality research and patient care.
Overview
10
10
years of professional experience
2
2
Certification
Work History
SERVER, BARTENDER, BANQUET STAFF, BAR LEAD
Riverhouse Reef and Grill
02.2021 - Current
- Delivered high‑quality service to up to 100 guests per shift, maintaining accuracy in orders and transactions.
- Led an 8‑person bar team in a high‑volume environment, ensuring efficient workflow and consistent service.
- Managed inventory and ordering processes, reducing waste by 20% through improved stock tracking.
- Balanced cash drawers and maintained precise financial records at the end of each shift.
- Resolved customer concerns promptly, demonstrating strong communication and problem‑solving skills.
CALL CENTER REPRESENTATIVE
AMITA Health
10.2020 - 04.2021
- Scheduled and coordinated over 100 daily appointments, optimizing provider calenders and reducing patient wait times.
- Communicated with patients to confirm appointments, provide pre-visit instructions, and reschedule as necessary, enhancing overall patient satisfaction.
- Maintained up-to-date patient records and appointment logs, ensuring compliance with HIPAA regulations.
- Implemented conflict resolution strategies to de-escalate challenging situations, maintaining professionalism and customer trust.
- Collaborated with clinical staff to relay patient concerns and support smooth clinic operations.
SERVER, HOST, LOCAL STORE MARKETER
Texas Roadhouse
01.2016 - 08.2020
- Built partnerships with local businesses, hotels, and community organizations, enhancing brand visibility.
- Coordinated charitable and community events, strengthening public relations and community engagement.
- Organized and promoted in-house events and promotions (e.g., Rib Fest, Gift Card Drives), resulting in a 20% increase in event participation.
- Proficient in local store marketing strategies that drive traffic and enhance brand visibility.
Education
BACHELORS OF SCIENCE - BIOLOGICAL HEALTH SCIENCES
University of South Florida
Tampa, FL12.2024
ASSOCIATES OF SCIENCE - undefined
Joliet Junior College
Joliet, IL05.2020
Skills
- HIPAA compliance
- Patient communication & intake
- Data accuracy & documentation
- Workflow coordination
- Basic research methods & scientific literacy
- Understanding of clinical terminology
- Microsoft Office Suite
- Google Workspace
Clinical & Research Readiness
Technical Skills
- POS & ticketing systems
- Data entry & tracking
- Scheduling systems
- Multitasking in fast-paced environments
- Conflict resolution
- Team leadership
- Process improvement
- Cross-functional communication
Professional Strengths
Certification
- BLS Certification
- CPR Certification
Timeline
SERVER, BARTENDER, BANQUET STAFF, BAR LEAD
Riverhouse Reef and Grill
02.2021 - Current
CALL CENTER REPRESENTATIVE
AMITA Health
10.2020 - 04.2021
SERVER, HOST, LOCAL STORE MARKETER
Texas Roadhouse
01.2016 - 08.2020
ASSOCIATES OF SCIENCE - undefined
Joliet Junior College
BACHELORS OF SCIENCE - BIOLOGICAL HEALTH SCIENCES
University of South Florida
Volunteer Experience
- Habitat for Humanity
- Morningstar Mission
- Relay for Life
- Come Together, Let’s Walk
- Special Olympics