CASSIDY MITCHELL
Riverhouse Reef and Grill
12126 Dakota Woods Ln ,FL
1
Certification
11
years of professional experience
Hospitality professional with 9+ years of experience in upscale, high-volume dining, specializing in exceptional guest service, fine dining, and private event execution. Proven success as a Lead Server, Lead Bartender, and Banquet Captain, mentoring team members, coordinating seamless front-of-house operations, and delivering memorable dining experiences for up to 400 guests per shift. Recognized for building lasting guest relationships, resolving challenges with professionalism, and maintaining the highest standards of hospitality in fast-paced environments.
Work History
SERVER, BARTENDER, BANQUET STAFF, BAR LEAD
5 Years 8 Months- Provided attentive service to up to 100 guests per shift in a high-volume, fine dining environment, ensuring exceptional guest experiences from greeting through payment.
- Served as Lead Server, Lead Bartender, and Banquet Captain, helping to coordinate and operate private events, mentoring team members, and maintaining seamless front-of-house operations.
- Led an 8-person bar team while managing inventory, ordering, and beverage operations, and reducing waste.
- Resolved guest concerns professionally and collaborated with kitchen and front-of-house teams to deliver efficient, high-quality service.
CALL CENTER REPRESENTATIVE
6 Months- Coordinated and scheduled 100+ patient appointments daily, optimizing provider schedules while delivering exceptional customer service.
- Communicated with patients regarding appointments, pre-visit instructions, and scheduling changes while maintaining accurate records and HIPAA compliance.
- Resolved patient concerns professionally and collaborated with clinical staff to support efficient daily operations and a positive patient experience.
SERVER, HOST, LOCAL STORE MARKETER
4 Years 7 Months- Served as a lead server, mentoring and supporting team members while ensuring efficient service, exceptional guest experiences, and smooth front-of-house operations during high-volume shifts.
- Developed partnerships with local businesses, hotels, and community organizations while coordinating charitable events and promotions to increase brand visibility and community engagement.
- Executed local store marketing initiatives and in-house promotions, driving guest traffic and strengthening community relationships.
Education
BACHELORS OF SCIENCE - BIOLOGICAL HEALTH SCIENCES
- PSET (Peer Sexual Education Training) Program Member
ASSOCIATES OF SCIENCE
Skills
Clinical & Research Readiness
HIPAA compliance
Patient communication & intake
Data accuracy & documentation
Workflow coordination
Basic research methods & scientific literacy
Understanding of clinical terminology
Technical Skills
Microsoft Office Suite
Google Workspace
POS & ticketing systems
Data entry & tracking
Scheduling systems
Professional Strengths
Multitasking in fast-paced environments
Conflict resolution
Team leadership
Process improvement
Cross-functional communication
Certification
- BLS Certification
- CPR Certification
Timeline
SERVER, BARTENDER, BANQUET STAFF, BAR LEAD
Riverhouse Reef and Grill
02.2021 - CurrentRead More
CALL CENTER REPRESENTATIVE
AMITA Health
10.2020 - 04.2021Read More
SERVER, HOST, LOCAL STORE MARKETER
Texas Roadhouse
01.2016 - 08.2020Read More
Joliet Junior College
ASSOCIATES OF SCIENCE
Read More
University of South Florida
BACHELORS OF SCIENCE from BIOLOGICAL HEALTH SCIENCES
Read More