Cassidy Molina
Elizabethtown,KY
Summary
Dynamic professional with a proven track record at Piles Carpet Care, enhancing client satisfaction through meticulous organization and effective time management. Skilled in data entry and clerical support, significantly improved appointment scheduling efficiency. Demonstrated leadership as Assistant Manager at Danny's Tobacco Barn, driving team performance and business growth.
Overview
8
8
years of professional experience
Work History
Receptionist
Piles Carpet Care
03.2016 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls (if needed) to the correct extension
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Assistant Manager
Danny's Tobacco Barn
04.2017 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with management to develop strategic plans for business growth and improvement.
Education
High School Diploma -
John Hardin High School
Elizabethtown, KY06.2014
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Document Management
- Clerical Support
- Typing Speed
Timeline
Assistant Manager
Danny's Tobacco Barn
04.2017 - 03.2020
Receptionist
Piles Carpet Care
03.2016 - Current
High School Diploma -
John Hardin High School
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