Cassidy Orlando
Albuquerque
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
Wecks
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Incorporated 9 stepps of service
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Wecks
03.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Host
Wecks
02.2022 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Cibola High School
Albuquerque, NMNo Degree - Business
Central New Mexico Community College
Albuquerque, NM03-2026
Skills
- Strong work ethic and team collaboration
- Food running
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Wecks
09.2024 - Current
Cashier
Wecks
03.2024 - 09.2024
Host
Wecks
02.2022 - 03.2024
Cibola High School
No Degree - Business
Central New Mexico Community College