Cassidy Penniman
Katy
Summary
Human Resources and customer service professional with experience supporting personnel administration, payroll actions, and employee inquiries in high-volume environments. Skilled in resolving issues, maintaining confidential records, and guiding individuals through complex administrative processes. Proven ability to manage workload independently, communicate effectively through phone, email, and digital systems, and provide accurate HR support in remote or fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Recruiter (Remote)
Crew Training International / SkillBridge
Katy, TX
10.2025 - Current
- Conduct high-volume phone screenings and virtual interviews
- Communicate job requirements, compensation, and onboarding steps
- Coordinate interview scheduling between candidates and hiring managers
- Maintain candidate records in SharePoint and applicant tracking systems
- Provide professional follow-up and enhance overall candidate experience
Personnel Specialist (Human Resources)
United States Navy
Naples, Italy
03.2022 - 03.2026
- Provide direct administrative and customer support to 300+ active-duty personnel and dependents
- Process pay, entitlements, leave, transfers, reenlistments, and separations
- Counsel service members on healthcare, retirement, and benefits options
- Resolve pay discrepancies and administrative issues efficiently
- Maintain strict confidentiality of sensitive personnel records
- Input and manage data within military HR systems accurately
Customer Service Representative (Remote)
United Healthcare, OptumRx
Temecula, CA
09.2021 - 12.2021
- Managed high-volume inbound calls regarding prescriptions and coverage
- Utilized CRM and call center platforms to document member interactions
- Processed prior authorization requests and medication transfers
- Scheduled medication shipments and coordinated with pharmacies
- Explained insurance benefits and resolved billing concerns
- Escalated complex cases while maintaining member satisfaction
- Maintained HIPAA compliance and accurate documentation
Phlebotomist
Med2U
Orange County, CA
01.2021 - 04.2021
- Provided in-home specimen collection and patient support
- Verified patient information within electronic health record systems
- Delivered compassionate service while ensuring accuracy and compliance
- Coordinated specimen transport to laboratories
Education
Associate Degree - General Education
University of Maryland Global Campus
Hyattsville, MD01-2026
Certificate - Computer Information & Technology Systems
University of Maryland Global Campus
Hyattsville, MD11-2025
Certificate - Naval Studies
United States Navy Community College
12-2025
Skills
- Typing Speed: 65 WPM
- Remote collaboration (Zoom, Microsoft Teams, Outlook)
- Independent workload management
- Digital documentation & record tracking
- HR systems & administrative databases
- HIPAA Compliance
- Epic (EHR/EMR Systems)
- CRM Systems
- Slack
- Genesys (Call Center Platform)
- SharePoint
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Microsoft Excel (Data Entry, Spreadsheets, Reporting)
- Microsoft Teams
- Adobe (Photoshop, Lightroom)
Certification
- CompTIA Security+
- CMIT (Computer Troubleshooting & Networking Fundamentals)
Awards
U.S. Navy – Volunteer of the Month (February 2024), U.S. Navy – Evaluation: Must Promote
Timeline
Technical Recruiter (Remote)
Crew Training International / SkillBridge
10.2025 - Current
Personnel Specialist (Human Resources)
United States Navy
03.2022 - 03.2026
Customer Service Representative (Remote)
United Healthcare, OptumRx
09.2021 - 12.2021
Phlebotomist
Med2U
01.2021 - 04.2021
Associate Degree - General Education
University of Maryland Global Campus
Certificate - Computer Information & Technology Systems
University of Maryland Global Campus
Certificate - Naval Studies
United States Navy Community College