Jaren Burks
Nashville,TN
Summary
Highly motivated and customer-focused professional with a proven track record across diverse customer service roles, including remote support and call center environments. Experienced in managing high-volume inquiries, resolving customer concerns efficiently, and delivering clear, professional communication. Demonstrates strong problem-solving skills, adaptability, and the ability to work effectively both independently and as part of a team. Committed to providing exceptional service across various industries while maintaining accuracy and productivity in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Call Center Representative-Remote
Securitas Security Services
TN
01.2023 - Current
- Managed 75+ inbound calls from customers experiencing issues with security systems, providing prompt and professional support
- Assessed system alerts and customer concerns to determine appropriate response, including troubleshooting or dispatching service technicians
- Coordinated with field technicians and emergency responders to ensure timely resolution of alarms and system malfunctions.
Customer Service Representative
McLane Company
TN
11.2021 - 01.2023
- Assisted 100 + customers with daily order processing through email and inbound phone communications
- Issued credits for lost or damaged products in accordance with company policies
- Managed and maintained customer accounts and data with accuracy and attention to details.
Patient service Representative
Crossroads Hospice and Palliative Care
Memphis, Tennessee
01.2020 - 11.2021
- Provided compassionate support to hundreds of hospice and home health patients and their families daily, addressing inquiries and concerns via phone, email, and in-person communication
- Coordinated with nurses, caregivers, and administrative staff to ensure timely delivery of services and patient needs were met.
- Maintained accurate and confidential patient information in accordance with HIPAA guidelines
- Handled sensitive situations with empathy, professionalism, and strong active listening skills.
Answering Service Representative
Answering Advantage LLC
TN
11.2017 - 08.2020
- Managed over 200+ inbound calls for medical offices, providing professional and courteous support to patients and healthcare providers
- Scheduled, rescheduled, and confirmed patient appointments.
- Processed orders for medications and medical supplies in coordination with pharmacies and healthcare providers
- Utilized multiple systems and tools to manage scheduling, messaging, and order processing efficiently.
Education
High School Diploma -
Hope Works
Memphis, TN01.2015
Skills
- Excellent written and verbal communication
- Call center and remote customer service experience
- CRM systems: Salesforce, SAP, Zendesk
- Microsoft Office Suite (Word, Excel, Outlook)
- Data entry, record keeping, and accuracy-focused
- Appointment scheduling and insurance verification
- LiveChat support and transcription
- Error identification and escalation handling
- Administrative support and project management
- Multitasking, time management, and adaptability in fast-paced environments
- Attention to detail and organized workflow
- Phone etiquette and professional customer interactions
- Typing speed: 65 WPM
- Upselling and cross-selling
Accomplishments
Customer service team member of the month twice in one year.
Timeline
Call Center Representative-Remote
Securitas Security Services
01.2023 - Current
Customer Service Representative
McLane Company
11.2021 - 01.2023
Patient service Representative
Crossroads Hospice and Palliative Care
01.2020 - 11.2021
Answering Service Representative
Answering Advantage LLC
11.2017 - 08.2020
High School Diploma -
Hope Works