Cassidy Petersen
Greensboro,NC
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
7
7
years of professional experience
Work History
Photography Administrator
Lifetouch
Okemos, MI
09.2023 - 01.2026
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Skilled in using various software applications and programs including Microsoft 365 and SalesForce.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Reviewed time sheets, scheduling software and other information to detect and reconcile payroll discrepancies.
- Organized, scheduled and led multiple meetings per week to discuss program and scheduling details.
- Submitted reports on payroll activities and participated in bi-weekly high level meetings to discuss payroll and budget goals.
Medical Receptionist
Capital Internal Medicine Associates
Lansing, MI
05.2022 - 09.2023
- Proactively scheduled a wide range of medical appointments.
- Greeted and checked in patients while collecting personal, medical and insurance information.
- Checked out patients while making sure that they left with every appointment and medical order needed per their providers.
- Used EMR software to manage patient records and files while upholding patient confidentiality as required by HIPAA law.
- Trained new reception staff on office protocols and software systems for seamless integration.
Receptionist
Ward Orthodontics
Lansing, MI
10.2021 - 04.2022
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in processes.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Handled insurance verification and billing inquiries, streamlining administrative processes.
Account Representative
GC Services
Lansing, MI
04.2019 - 09.2021
- Received and processed client payments, and updated accounts.
- Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings.
- Interfaced with customers to bring accounts current with suitable repayment plans.
- Worked in a high stress environment by handling very emotional clients.
- Documented all collection activity in the client system in a concise and accurate manner.
- Managed documentation for Chapter 7 and Chapter 13 bankruptcies, ensuring accuracy and timeliness.
Education
Theatre Arts
Lansing Community College
Lansing, MIGeneral Studies
Forsyth Technical Community College
Winston Salem, NCSkills
- Account Reconciliation
- Microsoft 365
- SalesForce
- Schedule Management
- Medical Terminology
- Cash Handling
- Payroll Management and Auditing
- Data Entry
- Customer Service
- Recordkeeping and File Management
- Office Administration
Timeline
Photography Administrator
Lifetouch
09.2023 - 01.2026
Medical Receptionist
Capital Internal Medicine Associates
05.2022 - 09.2023
Receptionist
Ward Orthodontics
10.2021 - 04.2022
Account Representative
GC Services
04.2019 - 09.2021
Theatre Arts
Lansing Community College
General Studies
Forsyth Technical Community College