Cassidy Robles
Long Beach,CA
Summary
Bartender with over 6 years of experience in high-volume environments, including bars, music venues, nightclubs, and restaurants. Expertise in craft cocktail creation, beverage development, and delivering exceptional guest service. Proven ability to design seasonal menus, produce house-made ingredients, and manage busy service operations. Experienced in event coordination, venue booking, and team training, with a strong focus on enhancing guest experiences.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Bartender
Iguanas Sports Bar & Nightclub
Pico Rivera, California
06.2026 - Current
- Provided excellent customer service in a fast-paced bar environment.
- Dispensed wine according to orders, beer, and cocktails for patrons.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Recommended food and drink pairings to patrons, enhancing their dining experience and promoting special offers.
- Resolved customer complaints professionally, fostering positive relationships and ensuring customer satisfaction.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Balanced daily registers and generated sales reports, ensuring accurate financial tracking for management.
Bartender
Que Sera
Long Beach, California
03.2024 - 03.2026
- Delivered exceptional customer service in high-pressure bar environment, ensuring guest satisfaction.
- Crafted cocktails and beverages according to established recipes and customer preferences.
- Guided and trained new staff on bartending techniques and customer service standards.
- Managed daily opening and closing tasks to maintain operational efficiency, including restocking supplies.
- Executed high-volume craft cocktail service, maintaining consistency and quality during peak hours.
- Developed seasonal cocktail menus focusing on creative, balanced, and approachable drinks.
- Conducted cocktail R&D by experimenting with flavors, techniques, and presentation for new offerings.
- Created social media content to promote cocktails, events, and overall guest experience.
Server
Hooters
Long Beach, California
01.2025 - 12.2025
- Delivered food orders promptly and courteously.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Set up tables efficiently between patrons to minimize wait times.
- Stayed informed about daily specials, new menu items, promotions.
- Resolved customer complaints promptly to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
Lead Bartender & Trainer
Nameless Sports Bar & Nightclub
Santa Monica, CA
10.2023 - 05.2024
- Trained new bartenders on drink preparation and service standards to ensure consistent quality
- Led high-volume bar service, maintaining speed, accuracy, and quality
- Boosted sales by upselling and providing personalized guest recommendations
- Developed and launched cocktail menu items and specials to enhance guest experience
- Maintained bar cleanliness and compliance with health standards
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
Bartender
The Sportsman
Los Alamitos, CA
07.2018 - 05.2024
- Prepared a wide range of cocktails with consistency and efficiency
- Provided fast, friendly service during peak hours, enhancing customer satisfaction
- Managed cash handling and POS transactions, ensuring accuracy and accountability
- Monitored inventory levels and restocked bar supplies, supporting seamless operations
Server (Bartending Experience Support)
BJ's Restaurant & Brewhouse
Cerritos, CA
09.2021 - 11.2022
- Supported bar operations during peak hours, maintaining service quality and efficiency
- Managed multiple tables, ensuring prompt and attentive guest service to enhance dining experience
- Developed in-depth menu knowledge to drive upselling and improve customer satisfaction
Education
High School Diploma -
Lakewood High School
Lakewood, CA06-2016
Skills
- Cocktail preparation and mixology
- High-volume bar service
- Drink recipe development
- POS systems management
- Inventory management
- Cash handling and accuracy
- Cleanliness and hygiene
- Time management
- Team leadership
- Conflict resolution
- Effective communication
- Guest engagement and upselling
- Craft cocktails and mixology
- Seasonal cocktail menus development
- House-made syrups, shrubs, and tinctures
- Infusions and cocktail preparation
- Beverage cost awareness
- Event coordination and booking
- Social media content creation
- Staff training and leadership
Certification
- Responsible Beverage Service (RBS) Certificate, California
- Food Handler's Card, California
- Bartending & Responsible Alcohol Certification, 2023
Timeline
Bartender
Iguanas Sports Bar & Nightclub
06.2026 - Current
Server
Hooters
01.2025 - 12.2025
Bartender
Que Sera
03.2024 - 03.2026
Lead Bartender & Trainer
Nameless Sports Bar & Nightclub
10.2023 - 05.2024
Server (Bartending Experience Support)
BJ's Restaurant & Brewhouse
09.2021 - 11.2022
Bartender
The Sportsman
07.2018 - 05.2024
High School Diploma -
Lakewood High School