Summary
Overview
Work History
Education
Timeline
Generic

CASSIDY ROJAS

TUCSON,AZ

Summary

Customer Relations Manager with a track record of improving customer satisfaction and driving business growth through strategic problem-solving and process improvements. Exceptional communication, leadership, and time management skills promote a culture of continuous improvement. Aligns service delivery with corporate objectives, using analytical insights to enhance service quality and operational efficiency.

Overview

16
16
years of professional experience

Work History

Career Planning Specialist

Empire Beauty School
Tucson, AZ
11.2023 - Current
  • Advised students throughout admissions process and assisted completing financial aid and enrollment documentation
  • Performed daily recruitment calls to engage potential students.
  • Planned open houses and career fairs in campus and off campus
  • Engaged in weekly discussions to review submitted work and track progress.
  • Addressed inquiries from potential students on a routine basis to aid in admissions.
  • Maintained social media platforms. Posting and responding to Inquiries. Creating Content for all platforms

Lead Patient Care Coordinator

LaserAway
Tucson, AZ
11.2023 - 08.2025
  • Developed relationship with potential patient to discover their needs for services based on desired results
  • Enhanced sales performance by exceeding both monthly and daily goals.
  • Established financial strategies tailored to align with patient budgets.
  • Optimized filing systems, delivered effective phone support, and maintained appointment schedules.
  • Collaborated with healthcare professionals to provide prompt and quality environment
  • Daily outbound goal of 100 calls a day.

Customers Relations Manager

Larry H Miller Dodge Ram FIAT Tucson
Tucson, AZ
10.2018 - 10.2023
  • Ensured follow-up and achieved satisfactory resolutions.
  • Managed sales functions increasing employee productivity.
  • Mentored, developed and conducted training for staff to promote productivity, accuracy and provide consistent excellent service to customers.
  • Managed customer survey feedback to align with corporate sales and service objectives.
  • proficiently managed multiple departments.
  • Generated repair orders and invoices for warranty claims related to after-sales commitments.
  • Hired, trained and terminated employees

Customer Relations Manager

Bell Road Toyota
Phoenix, AZ
02.2016 - 10.2018
  • Contributed to dealership profitability by addressing key elements of customer service.
  • Identified and addressed problems in dealership operations, boosting customer loyalty.
  • Ensure dealership and salespeople meet monthly customer satisfaction standards.
  • Conducted comprehensive training in Toyota standards.
  • Proficient in Dealer Daily to maintain inventory as well as monthly incentives goals.
  • Host and organize quarterly new owner Clinics.

Loan Servicing Specialist

Vantage West Credit Union
Tucson, AZ
01.2010 - 02.2016
  • Coordinated with insurance to expedite collateral evaluations, improving claim resolution timelines.
  • Investigated complex loan servicing discrepancies, ensuring prompt resolutions.
  • Managed loan servicing activities, including payment processing and account maintenance.
  • Resolved customer inquiries regarding loan status, repayment options, and account discrepancies.
  • Works with insurance company to obtain collateral evaluation reports, settlement breakdowns and police reports which is need prior to submitting title or letter of guarantee need to settle the claim

Financial Services Representative

Vantage West Credit Union
Tucson
01.2010 - 02.2016
  • Open new accounts, loans, or other credit union products with accuracy while ensuring a positive interaction.
  • Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
  • Prepared and typed loan applications, closing documents or legal documents using computers.
  • Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
  • Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients. Works to successfully achieve branch goals.
  • Meets sales goals by establishing and retaining relationships with members by cross-selling services and products.

Education

High School Diploma -

Sahuarita High School
Sahuarita, AZ
05.2009

Timeline

Career Planning Specialist

Empire Beauty School
11.2023 - Current

Lead Patient Care Coordinator

LaserAway
11.2023 - 08.2025

Customers Relations Manager

Larry H Miller Dodge Ram FIAT Tucson
10.2018 - 10.2023

Customer Relations Manager

Bell Road Toyota
02.2016 - 10.2018

Loan Servicing Specialist

Vantage West Credit Union
01.2010 - 02.2016

Financial Services Representative

Vantage West Credit Union
01.2010 - 02.2016

High School Diploma -

Sahuarita High School

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CASSIDY ROJAS