RAVEN WALKER
Glen Burnie,MD
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
13
13
years of professional experience
Work History
Career Planning Specialist
Empire Beauty School
Glen Burnie, MD
11.2023 - Current
- Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Delivered engaging presentations about the program at various off-campus events such as high school visits or conferences.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Developed strong relationships with high schools and community organizations to promote the institution''s programs and offerings.
- Reviewed admissions applications and evaluated student credentials.
Financial Aid Advisor
Stevenson University
Owings Mills, MD
03.2023 - 11.2023
- Evaluate students' financial aid applications, including reviewing their financial documents, income statements, and tax returns, to determine eligibility for financial aid programs and awards
- Provide guidance and advice to students and their families regarding financial aid options, including grants, scholarships, loans, and work-study programs
- Provide assistance in completing financial aid forms, such as the Free Application for Federal Student Aid (FAFSA)
- Calculate and allocate funds for tuition, fees, books, and living expenses, taking into account individual circumstances and available resources
- Address and resolve student inquiries, concerns, and disputes related to financial aid programs
- Assist with appeals, special circumstances, and dependency overrides, and collaborate with other departments and agencies to find solutions to complex financial situations
- Maintain accurate and confidential student financial aid files and databases
- Prepare reports and statistical analyses related to financial aid programs
- Engage in ongoing professional development activities, such as attending conferences, workshops, and training sessions, to stay current with industry trends, best practices, and regulatory changes affecting financial aid
Director, Human Resources
Alphabets Montessori
Elkridge, MD
08.2022 - 03.2023
- Processed Monthly expense reports while overseeing supply chain functions to verify inventory levels and budget adherence
- Work within approved budget, order curriculum and supplies, submit payroll and bill and collect monthly tuition
- Worked closely with organizational leadership and board of directors to guide operational strategy
- Leveraged professional networks and industry knowledge to strengthen client relationships
- Managed daily operations while overseeing multiple locations to foster increased productivity
- Plan special school activities, back to school nights, graduation and holiday programs as well as putting the school calendar together each year
- Evaluated company documentation to verify alignment with regulatory requirements
- Keep communication lines between the staff, students and parents open at all times in order to build a collaborative environment
- Build, establish and maintain positive relationships in the community that supports a diverse student population and the vision and mission of school
- Conduct tours and actively seek new students to boost enrollment
Director of Operations
Children's Manor Montessori
Ellicott City, MD
08.2020 - 08.2022
- Managed daily calendar while overseeing day-to-day production activities in accordance with business objectives
- Scheduled meetings and conference calls for staff
- Monitored office workflow and administrative processes to keep operations running smoothly
- Develop and implement creative strategies for managing the school's social media platforms, greatly increasing followers up to 45%
- Spearhead full cycle recruiting with hands-on, in-depth experience with candidate sourcing and interviewing, ensuring the selection of qualified candidates for each position
- Promote teamwork and enthusiasm and foster commitment while cultivating a warm, welcoming environment
- Direct effective change implementation to drive continued operational growth and student success
- Manage a wide array of key administrative functions, including documenting and maintaining all paperwork and records to enhance organizational efforts
- Lead and assist with hiring and onboarding for 30+ teachers, building and assuring a smooth and efficient process to ease the transition
- Collaborate directly with the educational director to increase school enrollment 50% by conducting school tours and open houses
- Plan, organize, and execute a variety of school events such as parents' night and local community gatherings creating electronic invites
- Achieved team goals through formalized training plans, coaching, and performance management
Marketing, Account Manager
Gutter Helmet
Millersville, MD
10.2017 - 07.2020
- Compiled and maintained a database of addresses, names and phone numbers of new and existing clients
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Provided quality control checks such as analyzing data and making necessary corrections
- Organized forms, filed records, and prepare correspondence and reports
- Demonstrated team work by communicating with colleagues through MS Outlook
- Inputted a large volume of data into company database, utilizing MS Excel
- Drove creative marketing strategies, including development of advertising and social media
- Coordinate with the marketing team and senior leadership to establish a brand identity centered on trust and integrity and ensure alignment with target audiences and core demographics
Visual Merchandiser
The Limited
Media, PA
12.2016 - 10.2017
- Change displays frequently to promote new products and reflect seasonal themes
- Create eye-catching visual displays that leads customers throughout the store
- Assemble or dismantle visual displays in windows or in-store
- Meet with business, sales managers and retail managers to discuss sales strategies
- Create an overarching marketing strategy and brand guidelines for consistency and uniformity throughout all stores
- Monitored and replenished display inventory and restructured according to available stock
- Demonstrate creative eye and social media skills by styling outfits for Instagram and Facebook posts
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display
- Maintain and build customer relations via social media accounts such as Facebook
Beauty Advisor
Clinique Cosmetics
Media, PA
05.2015 - 12.2016
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices
- Arranged merchandise to present visually appealing displays and attract clientele
- Maintains an efficient, pristine counter and personal Clinique image
- Works with Counter/Business Manager to ensure merchandising and counter standards are met
- Conducting makeup applications, skin care analyses and product demonstrations
- Ensuring all merchandise, testers and demonstration stations are well-maintained
- Provide an exceptional customer experience by ensuring the customer is always the priority
- Meeting/exceeding individual and team sales targets and goals
Counter Manager
Estee Lauder
Media, PA
09.2011 - 05.2015
- Presenting an image at all times that reflects the knowledge of Estee Lauder products
- Built customer loyalty and retention by delivering excellent shopping experiences
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Performing makeup applications, skincare analysis and product demonstrations
- Booking appointments for scheduled special events
- Ensuring all testers within prestige area are continuously in stock and maintained in compliance with hygiene standards
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Ensuring all resets and planograms are correctly executed and maintained
- Ensuring makeover stations adhere to all company standards
- Executing and maintaining visual merchandising standards
Education
Bachelor of Arts - Communications & Digital Media, Journalism
Neumann University
Aston, PA05.2015
Skills
- Microsoft Office
- Google Suite
- Business administration
- Strategies and goals
- Staff Development
- Scheduling proficiency
- Documentation skills
Timeline
Career Planning Specialist
Empire Beauty School
11.2023 - Current
Financial Aid Advisor
Stevenson University
03.2023 - 11.2023
Director, Human Resources
Alphabets Montessori
08.2022 - 03.2023
Director of Operations
Children's Manor Montessori
08.2020 - 08.2022
Marketing, Account Manager
Gutter Helmet
10.2017 - 07.2020
Visual Merchandiser
The Limited
12.2016 - 10.2017
Beauty Advisor
Clinique Cosmetics
05.2015 - 12.2016
Counter Manager
Estee Lauder
09.2011 - 05.2015
Bachelor of Arts - Communications & Digital Media, Journalism
Neumann University