CASSIDY ROONEY
Elk Point,SD
Summary
Proven to enhance guest satisfaction and streamline operations, I leveraged POS systems and exemplary customer service skills at Hotel Carmichael and other notable establishments. My ability to maintain composure and prioritize in fast-paced environments resulted in consistently high-quality service, demonstrating both detail orientation and guest service excellence.
Overview
10
10
years of professional experience
Work History
RESTAURANT SERVER AND BARTENDER
HOTEL CARMICHAEL, AUTOGRAPH COLLECTION
Carmel, Indiana
08.2022 - 05.2024
- Greeted and accommodated guests, building a positive experience from the first interaction
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
CAGE/VAULT SUPERVISOR
CROSSWINDS CASINO
Park City, KS
07.2021 - 05.2022
- Trained new employees on company policies, procedures and work ethics
- Replenish casino ATM's and ticket redemption kiosks
- Set up beginning banks for cashiers, and approve, monitor and record vault transactions
- Delegated tasks to team members according to individual strengths.
CAGE CASHIER
CROSSWINDS CASINO
Park City, KS
02.2021 - 07.2021
- Recorded casino exchange transactions using cash registers.
- Performed daily balancing activities including count-downs, verifications, and reconciliations.
- Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
CUSTOMER SERVICE REPRESENTATIVE
SPEEDWAY LLC
Hamilton, Ohio
08.2019 - 07.2020
- Operate POS equipment efficiently and accurately while providing a positive customer experience
- Communicate 'value-added' incentives to show the value of reward programs
- Demonstrated strong customer service skills by greeting customers and providing assistance in a timely manner.
- Performed daily inventory checks to ensure stock levels met customer demand.
ORDER PROCESSOR/SHIPPING ASSOCIATE
THE HILLMAN GROUP
Cincinnati, Ohio
04.2014 - 01.2019
- Identified and assembled product stock orders based on customer location for proper position points and distribution
- Operated handheld scanners and computer terminals to document updates.
- Placed orders onto conveyor belts to move to next department for further processing.
- Received customer orders, prepared packing lists, and shipped items accordingly.
Education
BACHELOR OF SCIENCE IN COMMERCE - COMMERCE
MIAMI UNIVERSITY
Oxford, OH01.2020
LIBERAL ARTS AND APPLIED SCIENCE - ASSOCIATE - LIBERAL ARTS AND APPLIED SCIENCE
MIAMI UNIVERSITY
Oxford, OH01.2019
Skills
- Detail Oriented
- Guest service
- Microsoft Word and Excel
- Effective customer upselling
- POS System Operation
- High-volume dining
Accomplishments
- Business Professionals of America: Advanced Office Systems and Procedures - 2nd Place in Regionals - 11th Place in Nationals
References
References available upon request.
Timeline
RESTAURANT SERVER AND BARTENDER
HOTEL CARMICHAEL, AUTOGRAPH COLLECTION
08.2022 - 05.2024
CAGE/VAULT SUPERVISOR
CROSSWINDS CASINO
07.2021 - 05.2022
CAGE CASHIER
CROSSWINDS CASINO
02.2021 - 07.2021
CUSTOMER SERVICE REPRESENTATIVE
SPEEDWAY LLC
08.2019 - 07.2020
ORDER PROCESSOR/SHIPPING ASSOCIATE
THE HILLMAN GROUP
04.2014 - 01.2019
BACHELOR OF SCIENCE IN COMMERCE - COMMERCE
MIAMI UNIVERSITY
LIBERAL ARTS AND APPLIED SCIENCE - ASSOCIATE - LIBERAL ARTS AND APPLIED SCIENCE
MIAMI UNIVERSITY
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