Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassidy Rowe

Farmington,ME

Summary

Proven Business Expert at UsCellular, adept in Technical Troubleshooting and Teamwork, significantly enhanced store performance and customer satisfaction. BiR development, excelling in Retail Sales and Social Media Posting, while fostering strong collaboration across teams. Achieved remarkable growth by leading educational and strategic initiatives, showcasing professionalism and goal-driven results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Expert

UsCellular
10.2023 - Current
  • Attend monthly development calls
  • Educate my team on the Business in Retail (BiR) plans and products as the change and adapt.
  • Partner with local businesses for grow events in the community
  • Lead a BiR development call in March 2024 to share best practices for all Business Experts in UsCellular.

Retail Wireless Consultant

UsCellular
07.2022 - Current
  • Implemented strategic merchandising techniques that increased product visibility and stimulated customer interest in purchasing items on display.
  • Set up wireless services for [Number] customers each day.
  • Resolved customer issues efficiently, ensuring a positive experience for all involved parties.
  • Enhanced the in-store experience by maintaining a clean and orderly sales floor at all times.
  • Developed strong rapport with clientele through attentive listening skills that allowed me to understand their unique wireless needs better.
  • Collaborated with team members to achieve store goals and improve overall performance.
  • Drove an increase in overall store performance by exceeding individual sales targets and contributing significantly to team efforts.
  • Boosted sales through effective product demonstrations and explaining the benefits of various wireless plans.
  • Maintained strong relationships with customers, resulting in repeat business and referrals.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Led Developmental calls crossed UsCellular for Business in Retail.
  • Shared best practices with other stores.
  • Led calls along side my leader to assist our Agent Locations performance.

Wireless Expert

T-Mobile
01.2021 - 05.2021
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Managed the activation process for new devices, ensuring a seamless transition for customers upgrading their wireless technology.
  • Collaborated with management to implement effective sales strategies, driving revenue growth.
  • Regularly attended industry conferences and workshops to maintain expertise in the rapidly evolving wireless sector.
  • Improved customer satisfaction by providing knowledgeable assistance with wireless products and services.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Crew Member

Mosher's Meats & Seafood
09.2017 - 05.2021
  • Worked front counter, meat counter and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Maintained Social Media presence and provided posts and photos.
  • Created weekly specials collaborating with the owner.
  • Hand cut meat to order.
  • Cleaned and maintained all areas of store to promote clean image.
  • Collaborated with team members to complete orders.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Assisted in menu development by providing feedback on popular items and customer preferences.

Education

Bachelor of Science - General Studies

University of Maine At Farmingotn
Farmington, ME
12.2024

No Degree - Mathematics

University of Maine At Farmington
Farmington, ME

No Degree - Nursing

University of Maine At Fort Kent
Fort Kent, ME

High School Diploma -

Mt Blue High School
Farmington, ME
05.2016

Skills

  • Technical Troubleshooting
  • Performance Tracking
  • Teamwork and Collaboration
  • Time Management
  • Strong Communication and Interpersonal Skills
  • Goal-Driven
  • Self Motivation
  • Professionalism
  • Retail Sales
  • Appointment Setting
  • Social Media Posting
  • Fundraising expertise

Certification

  • Failover Queen, UsCellular - 2024

Timeline

Business Expert

UsCellular
10.2023 - Current

Retail Wireless Consultant

UsCellular
07.2022 - Current

Wireless Expert

T-Mobile
01.2021 - 05.2021

Crew Member

Mosher's Meats & Seafood
09.2017 - 05.2021

Bachelor of Science - General Studies

University of Maine At Farmingotn

No Degree - Mathematics

University of Maine At Farmington

No Degree - Nursing

University of Maine At Fort Kent

High School Diploma -

Mt Blue High School
Cassidy Rowe