Cassidy Satterwhite
Eden,NC
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy settings. Consistently maintained welcoming atmosphere and effectively managed guest experiences to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
4
4
years of professional experience
Work History
Waitress
Coach's Neighborhood Bar and Grill
06.2022 - 03.2025
- Developed customer service skills and built connections with customers
- Developed cash handling and management responsibilities
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Shift Supervisor
Starbucks
12.2022 - 08.2023
- Developed customer service skills and built connections with customers
- Also developed cash handling skills and problem-solving techniques with different types of customers
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Waitress/Cashier
Ruby Tuesday
09.2021 - 02.2022
- Developed customer service skills and built connections with customers
- Also developed cash handling skills and problem-solving techniques with different types of customers
Education
Associate of Arts -
Rockingham Community College
Wentworth05-2021
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Cash handling
- Handling complaints
- Complex Problem-solving
- Order accuracy
- Performance improvement
- Sales techniques
- Reliability and punctuality
- Inventory management
Timeline
Shift Supervisor
Starbucks
12.2022 - 08.2023
Waitress
Coach's Neighborhood Bar and Grill
06.2022 - 03.2025
Waitress/Cashier
Ruby Tuesday
09.2021 - 02.2022
Associate of Arts -
Rockingham Community College
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