Cassidy Shaw
Vienna,VA
Summary
I worked at the Riverbend Country Club bar bussing tables which entailed: cleaning tables after customers, refilling beverages, bringing food to tables, maintaining a clean bar throughout my shifts, and collaborating with other employees for events.
Overview
3
3
years of professional experience
Work History
Busser
Riverbend Country Club
07.2023 - 08.2023
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
Customer Service and Baker
Crumbl Cookies
05.2021 - 03.2023
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
Cashier
Great Harvest Bread Co.
09.2020 - 05.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Education
Freshman Working On Psychology Degree -
Flagler College
Saint Augustine, FL05.2027
High School Diploma -
James Madison High School Vienna VA
Vienna, VA05.2023
Skills
- Inventory Management
- Food Running
- Server Support
- Quality Assurance
- Table Bussing
- Regulatory Compliance
- Guest Relations
- Mentoring
- Cleaning Procedures
- Team Collaboration
- Effective Problem Solving
- Cleaning and Sanitizing
- Food Safety
Timeline
Busser
Riverbend Country Club
07.2023 - 08.2023
Customer Service and Baker
Crumbl Cookies
05.2021 - 03.2023
Cashier
Great Harvest Bread Co.
09.2020 - 05.2021
Freshman Working On Psychology Degree -
Flagler College
High School Diploma -
James Madison High School Vienna VA
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