Dynamic supervisor with a proven track record at Fallston Club, excelling in employee training and performance management. Successfully enhanced team productivity through strategic coaching and effective inventory management. Recognized for resolving customer complaints swiftly, ensuring satisfaction while fostering a collaborative environment among staff and clients.
Experienced with maintaining cleanliness and order in fast-paced dining settings. Utilizes teamwork and communication to enhance service efficiency and guest satisfaction. Knowledge of proper sanitation practices and table setting techniques ensures seamless dining experience for patrons.
Experienced with planning and overseeing child-centric activities, ensuring engaging and safe experiences. Utilizes exceptional organizational and communication skills to manage diverse programs. Track record of fostering positive and stimulating environment that encourages child development and enjoyment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Busser
Fallston Barrel House
Fallston, MD
07.2025 - Current
Maintained cleanliness and organization of dining areas to enhance guest experience.
Assisted servers by promptly clearing and resetting tables during busy service periods.
Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
Monitored stock levels of tableware and supplies, reporting shortages to management.
Trained new bussers on best practices for cleanliness and guest service standards.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Supervisor
Fallston Club
Fallston, MD
05.2021 - 08.2024
Trained new employees on company policies and procedures.
Developed strategies to improve team performance and productivity.
Performed monthly inventory checks to ensure sufficient stock levels for all products.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Monitored employee productivity to provide constructive feedback and coaching.
Managed team of XX employees, ensuring high productivity and quality standards were met.
Kids Activities Supervisor
Bel Air Athletic Club
Bel Air, MD
11.2022 - 02.2023
Maintained accurate records of attendance, program evaluation forms and incident reports.
Created fun games and activities based on different themes related to educational topics such as science, math, history.
Implemented behavior modification strategies when needed in order to promote positive behaviors among kids.
Communicated regularly with parents on their child's performance, providing updates and responding to inquiries or concerns.
Supervised playground activities ensuring that rules are adhered too while encouraging social interaction amongst participants.
Education
Some College (No Degree) - Chemistry
University of Maryland, College Park
College Park, MD
No Degree - Mathematics
Harford Community College
Bel Air, MD
High School Diploma -
Fallston High School
Fallston
05-2024
Skills
Employee training
Team building
Performance management
Customer service
Inventory management
Program evaluation
Time management
Clear communication
Training and mentoring
Staff management
Decision-making
Complex Problem-solving
Accomplishments
Received Varsity Football Letter
Received Varsity Track and Field Letter
Multiple instances of Distinguished Honors for Excellent Grades