Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassidy Spires

New Smyrna Beach,FL

Summary

Dependable and successful at providing fast, high-quality customer service to guests. Adaptable and professional with expertise in personnel development, team collaboration, and resolving issues with customers, and management.

Overview

3
3
years of professional experience

Work History

Server

Mermaid Cafe
07.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.

Intern

Mangrove Bay Design
01.2023 - 03.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Prepared project presentations and reports to assist senior staff.
  • Explored new technologies and approaches to streamline processes.
  • Provided project progress updates and proposed solutions to issues.
  • Developed and maintained relationships with key internal stakeholders.
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
  • Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
  • Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.

Restaurant Team Member

Stoked Poke
09.2021 - 02.2023
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Used proper techniques to prepare food and ingredients.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
  • Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.

Bakery Team Member

DoughGirl Confections
04.2021 - 01.2022
  • Maintained a clean and organized work environment, ensuring compliance with food safety standards.
  • Bolstered workplace morale by fostering a positive team dynamic among fellow staff members within the bakery department.
  • Supported increased customer loyalty through friendly interactions and personalized service experiences.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Contributed to the development of new recipes, resulting in an expanded product offering for customers.
  • Collaborated with team members to streamline bakery operations, improving overall efficiency and productivity.
  • Assisted in inventory management to reduce waste and optimize product availability for customers.

Education

Bachelor of Science - Materials Science And Engineering

Santa Fe College
Gainesville, FL
06.2027

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Quick Learner
  • Teamwork and Collaboration
  • Problem-Solving
  • Computer Skills
  • Multitasking and Organization
  • Goal-oriented mindset
  • Attention to Detail
  • Creativity and Innovation
  • Client Relationships
  • Flexible Schedule
  • Initiative

Timeline

Intern

Mangrove Bay Design
01.2023 - 03.2024

Server

Mermaid Cafe
07.2022 - Current

Restaurant Team Member

Stoked Poke
09.2021 - 02.2023

Bakery Team Member

DoughGirl Confections
04.2021 - 01.2022

Bachelor of Science - Materials Science And Engineering

Santa Fe College

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Cassidy Spires