Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassidy Sullivan

McLeansboro,IL

Summary

Reliable and skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks and achieving team and individual goals.

Overview

5
5
years of professional experience

Work History

Account Tech II

Illinois Department Of Corrections
Ina, IL
01.2024 - Current
  • Maintain trust accounts for incarcerated individuals
  • Generates checks for the facility and incarcerated individuals
  • Processing paperwork for restitution to be paid to the court and IDOC and notifying courts upon release of any outstanding balances
  • Enter monthly payroll for incarcerated individuals once manual adjustments have been calculated
  • Processing paperwork for individuals set to be released and closing their account
  • Maintaining multiple filing systems dependent on the type of records kept: fiscally, annually, active/dormant, etc.

Office Associate

Illinois Department Of Corrections
Ina, IL
06.2023 - 01.2024
  • Answer telephone inquiries from families of incarcerated individuals regarding visitation or common questions regarding procedures for incarcerated individuals
  • Screen hundreds of potential visitors prior to approval/denial of entry to facility daily by working closely with the facility Intel Department and Administrative staff
  • Maintain video visit and incarcerated individual phone equipment by submitting work orders for repair
  • Serve as a secretary to Clinical Services department head

Office Assistant

Illinois Department Of Corrections
Ina, IL
09.2019 - 05.2023
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Maintained records by updating information regarding incarcerated individuals.
  • Dispersed incoming mail to correct recipients throughout office.
  • Tracked office stock and maintained office supplies in a neat and organized fashion. Ordered replacement supplies monthly.
  • Handled requests-for-information from other departments, outside evaluators or attorneys, and incarcerated individuals.
  • Monitored calendars and scheduled appointments based on availability and established load limits.

Medical Technician/Receptionist

Marion Eye Centers & Optical
Carmi, IL
10/23/17 - 09/13/19
  • Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
  • Prepared patients and administered basic eye exam tests.
  • Processed orders for lab testing and liaised with physicians to review results.
  • Operated ophthalmic equipment and cleaned and sterilized laboratory equipment to prevent cross-contamination.
  • Provided excellent patient support and care to patients and families.
  • Advised patients on ocular medications, dressings and contact lenses.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.

Housekeeper

Hamilton Memorial Hospital
McLeansboro, IL
05/15/17 - 09/13/17
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Maintained floors with regular sweeping, mopping and vacuuming.
  • Responded quickly to calls for spills and other potentially dangerous situations.
  • Disposed of medical waste in accordance with hospital policies and federal guidelines.
  • Maintained the surgical department by sanitizing all surfaces, including floors, walls, lights, and tables.
  • Continuous maintenance of ER departments with steady admissions and discharges of patients.

Assistant Manager

Subway
McLeansboro, IL
01/01/16 - 02/02/17
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Sandwich Artist

Subway
McLeansboro, IL
04/15/12 - 01/01/16
  • Organized food preparation stations and regularly replenished supplies.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Education

Associate of Science -

Rend Lake College
Ina, IL
05.2015

Associate of Arts - General Studies

Rend Lake College
Ina, IL
05.2015

High School Diploma -

Hamilton County Junior/Senior High
McLeansboro, IL
05.2013

Skills

  • Multitasking and Prioritization
  • Attention to Detail
  • Self-Motivated
  • Verbal and Written Communication
  • Flexible and Adaptable

Timeline

Account Tech II

Illinois Department Of Corrections
01.2024 - Current

Office Associate

Illinois Department Of Corrections
06.2023 - 01.2024

Office Assistant

Illinois Department Of Corrections
09.2019 - 05.2023

Medical Technician/Receptionist

Marion Eye Centers & Optical
10/23/17 - 09/13/19

Housekeeper

Hamilton Memorial Hospital
05/15/17 - 09/13/17

Assistant Manager

Subway
01/01/16 - 02/02/17

Sandwich Artist

Subway
04/15/12 - 01/01/16

Associate of Science -

Rend Lake College

Associate of Arts - General Studies

Rend Lake College

High School Diploma -

Hamilton County Junior/Senior High

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Cassidy Sullivan