Cassidy Tallman
Milford,NH
Summary
Self motivated professional equipped with excellent observational and communication skills. Comfortable working in varying, fast paced, and difficult environments. Adept at thriving under pressure and inspired by creativity-focused challenges.
Overview
12
12
years of professional experience
Work History
Receptionist
Focused Eye Care
Nashua, NH
10.2021 - 10.2022
- Established company's first comprehensive training manual for reception
- Received and handled over 40 routine and emergency phone calls per day in courteous and systematic manner, route to appropriate party if unable to assist
- Verified patient insurance and eligibility
- Prepared and sent medical records and visit notes to patients and other providers
- Checked patients in and out, verified that patient information was correct, and charges, copays and insurance details were complete
- Managed multiple tasks and met time-sensitive deadlines
Animal Care Technician
Best Friends Pet Hotel
Tyngsboro, MA
07.2021 - 10.2021
- Prioritized animal care, safety, and comfort at all times
- Answered all phone calls and emails and returned any voicemails same day
- Collected payments, boarding agreements, and vet records
- Entered all pet and client information into system and ensured it is current and compliant
- Kept cages, kennels, play yards and grooming areas neat and clean to ensure pet and employee safety
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Developed and implemented performance improvement strategies and plans to promote continuous improvement and efficiency
Data Entry Specialist
North Point Property Management
Nashua, NH
04.2021 - 10.2021
- Manually entered, reconciled, and corrected incorrect information in invoices and balance sheets
- Assisted in preparation of financial statements such as billings, budgets, and monthly reports
- Compiled data and reviewed information for accuracy prior to/post input
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
Licensed Insurance Broker
Coverwallet, AON company
Rochester, NY
02.2019 - 04.2021
- Received company's highest score on Property and Casualty Insurance Producer exam
- Assisted in creation and implementation of employee recognition program
- Provided leadership and training for new hires regarding industry best practices and company policies for multiple different positions within company
- Implemented daily team work meetings during COVID
- Entered customer information, questions, comments, concerns, and changes into Salesforce
- Managed high volumes of inbound and outbound calls in fast paced environment engaging each customer and carefully explaining details about documents, policies, and requirements
Photographer/Digital Content Creator
Auto Outlets USA
Farmington, NY
01.2018 - 02.2019
- Photographed new and used car inventory for sale, taking photos of interior and exterior features in low light conditions
- Edited digital images in Photoshop and Lightroom before uploading to website or social media sites
- Manually entered all inventory data and complete, edited images into company-wide database, websites, and social media
- Managed and monitored engagement levels for multiple platforms (Facebook, Pinterest, and Instagram)
- Conceptualized, created, reviewed, and posted platform-specific content to engage key audiences
- Worked closely with marketing manager to create, schedule, and execute social media plans to increase post engagement across platforms
Color Corrector/Retoucher/Photographer
Topflight Professional Lab
Rochester, NY
11.2016 - 01.2018
- Provided exceptional customer service for general inquiries and requests as well as maintained open lines of communication during projects
- Created customer preference profiles to track individual clients retouching preferences
- Cropped, color corrected, resized, and retouched large batches of school portraits and various work from other artists
- Prepared final images for digital use or print on canvas, photo paper, merchandise, wood, metal, and various other
- Met all deadlines working in high-pressure, high-volume environment
- Photographed high quality images for various print and digital projects
Key Holder
Dollar General
Keeseville, NY
06.2011 - 11.2016
- Monitored and supervised team of 3 associates throughout each shift, professionally managed any challenges to maintain optimal store performance
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Set-up displays according to planograms based on seasonal changes, business needs, and trends
- Received weekly stock truck, unloading, and stocking or storing inventory
- Executed lead cashier responsible for returns, exchanges, and check approvals
Education
Bachelor - Fine Arts
Rochester Institute of Technology
Rochester, NY05.2016
Skills
- Customer/Client relations
- Verbal and written communication
- Organization skills
- Problem solving
- Time management
- Microsoft Office
- Google Suite
- Social media management
- Proofreading
- 60 WPM typing speed 100% accuracy
- Efficient data entry and data verification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You read something which you thought only happened to you, and you discover that it happened 100 years ago to Dostoyevsky. This is a very great liberation for the suffering, struggling person, who always thinks that he is alone. This is why art is important.
James Baldwin
Timeline
Receptionist
Focused Eye Care
10.2021 - 10.2022
Animal Care Technician
Best Friends Pet Hotel
07.2021 - 10.2021
Data Entry Specialist
North Point Property Management
04.2021 - 10.2021
Licensed Insurance Broker
Coverwallet, AON company
02.2019 - 04.2021
Photographer/Digital Content Creator
Auto Outlets USA
01.2018 - 02.2019
Color Corrector/Retoucher/Photographer
Topflight Professional Lab
11.2016 - 01.2018
Key Holder
Dollar General
06.2011 - 11.2016
Bachelor - Fine Arts
Rochester Institute of Technology
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