Cassidy Warren
Plantation
Summary
Proven leader and effective decision-maker, excelled at Legends Escape Room by enhancing customer satisfaction and resolving conflicts, showcasing strong team leadership and customer service skills. Expert in multitasking, significantly contributed to seamless event executions at Kim E’s Flowers. Achieves goals through active engagement and creative solutions.
Overview
6
6
years of professional experience
Work History
Manager
Legends Escape Room
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sales Associate
Walgreens
06.2020 - 02.2021
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
Floral Assistant
Kim E’s Flowers
03.2019 - 04.2020
- Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
- Provided assistance in setting up floral displays at weddings, funerals, and other events to ensure seamless execution.
- Coordinated delivery schedules with drivers to guarantee timely arrival of arrangements while minimizing transportation costs.
- Assisted lead florist with designing unique and creative floral displays for special events and occasions.
Education
Associate of Arts - Business Administration
Hillsborough Community College
Tampa, FL12-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Multitasking
Timeline
Manager
Legends Escape Room
03.2021 - Current
Sales Associate
Walgreens
06.2020 - 02.2021
Floral Assistant
Kim E’s Flowers
03.2019 - 04.2020
Associate of Arts - Business Administration
Hillsborough Community College
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