Cassidy Westervelt

Pharmacy Technician

Community Health Center of Southeast Kansas

05.2021 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Entered and processed patients' prescriptions into internal system.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Counted, measured and compounded medications following standard procedures.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Collected co-payments or full payments from customers.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Managed opening and closing duties for pharmacy.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Set up and modified patient profiles to include current medications and insurance details.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Summary

Overview

Work History

Pharmacy Technician

Education

Skills

Certification

Timeline

Pharmacy Technician

Similar Profiles

Carrie LogiudiciCarrie Logiudici

Sierra SnavelySierra Snavely

Jessica BechtleJessica Bechtle

Kylie PaulsenKylie Paulsen

Seth TyreeSeth Tyree