Cassidy Wheeler
Graham,WA
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Coordinator
GSC Transport
09.2022 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Coordinated with management to address staffing needs during peak periods or special events, ensuring adequate coverage for all shifts.
- Led weekly team meetings to discuss ongoing projects, share best practices, and collaborate on continuous improvement initiatives.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
Patient Care Coordinator
Cascade Eye And Skin Centers
11.2020 - 09.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
Receptionist
Clear Vision Optometry
05.2017 - 10.2020
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Tacoma Community College
Tacoma, WA06.2013
Skills
- Customer Service
- Time Management
- Data entry proficiency
- Office Administration
Timeline
Senior Customer Service Coordinator
GSC Transport
09.2022 - Current
Patient Care Coordinator
Cascade Eye And Skin Centers
11.2020 - 09.2022
Receptionist
Clear Vision Optometry
05.2017 - 10.2020
High School Diploma -
Tacoma Community College
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