Gabriela Miranda
Perth Amboy,NJ
Summary
Dynamic customer service professional and law enforcement officer with extensive experience in public safety, community engagement, and client relations. Expertise in fostering trust and rapport with diverse populations through exceptional communication and problem-solving skills. Proven track record of delivering outstanding service in high-pressure environments, demonstrating a commitment to excellence in law enforcement and customer-facing roles. Passionate about enhancing community well-being while ensuring client satisfaction through proactive engagement and support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager/Truck Dispatcher
GSC Transport Corporation
10.2024 - Current
- Led cross-functional teams to streamline operational processes and enhance efficiency.
- Developed and implemented strategic initiatives to improve service delivery and customer satisfaction.
- Managed budgets effectively while overseeing resource allocation for various projects and initiatives.
- Developed and maintained relationships with customers and suppliers through account development.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
Unarmed Special Police Officer
Perth Amboy Police Department
06.2023 - 05.2024
- - Demonstrated excellent customer service skills by assisting citizens with inquiries and addressing their concerns in a respectful and helpful manner.
- - Engaged with the community to build trust, answering questions and providing resources to help resolve ongoing issues.
- - Trained new officers in the importance of delivering clear, courteous, and professional service to the public during patrols and emergency situations.
- - Maintained a strong focus on community service, assisting in crime prevention programs and resolving citizen disputes.
Auxiliary Police Officer
Perth Amboy Police Department
01.2022 - 06.2023
- - Fostered positive relationships with the public through courteous, professional interactions and prompt response to service calls.
- - Assisted accident victims and other individuals in distress, providing compassionate and clear communication to ensure their needs were met.
- - Worked alongside senior officers to ensure the safety of the community, always prioritizing effective communication and customer service.
Secretary
MoneyTax Service Center LLC
09.2020 - 12.2020
- - Delivered exceptional customer service by handling client inquiries, scheduling appointments, and managing correspondence, ensuring all client needs were addressed efficiently.
- - Provided support to clients by offering clear explanations about tax services and resolving their concerns in a professional manner.
- - Streamlined office communication, ensuring that all client-related matters were handled with speed and accuracy.
Patient Monitor
Robert Wood Johnson University Hospital
06.2019 - 09.2020
- - Provided high-quality care and customer service to patients by responding promptly to requests and assisting them with their needs.
- - Fostered strong relationships with patients and their families, ensuring clear communication and understanding of care plans.
- - Volunteered additional time to cover shifts, ensuring continuous high-level care and service for patients.
- Monitored patient vital signs, ensuring prompt identification of critical changes.
- Collaborated with healthcare team to develop and implement care plans.
Front Desk Host
Dave & Buster's Entertainment Inc.
01.2018 - 12.2018
- - Delivered outstanding customer service by greeting and assisting guests, resolving complaints, and managing reservations.
- - Trained and mentored new employees in customer service best practices to ensure consistent, high-quality service across the team.
- - Maintained a friendly and welcoming atmosphere at all times, ensuring a positive guest experience.
Cashier Sales Associate
Foot Locker Inc.
05.2017 - 01.2018
- - Excelled in providing exceptional customer service by listening to customers' needs, offering personalized recommendations, and resolving any concerns.
- - Managed point-of-sale transactions quickly and accurately, ensuring a smooth checkout process for every customer.
- - Built long-lasting relationships with customers, fostering brand loyalty through personalized service and attention to detail.
Education
No Degree - Auxiliary Police Academy
Middlesex County Police Training Center
Edison, NJ01.2023
High School Diploma -
Perth Amboy High School
06.2017
No Degree - Police
Special Police Department
Piscataway, NJ07-2023
Skills
- Outstanding customer service
- Strategic issue analysis
- Proficient in verbal expression
- Public safety advocacy
- Proficient in written and verbal Spanish
- Team collaboration
- Certified in First Aid and CPR
- Cash handling proficiency
- Crisis management skills
- Documentation skills
- Efficiency enhancement
- Expense tracking and analysis
- Customer engagement strategies
- Proficient in strategic planning
Certification
- - Basic Life Support (BLS) Certified
- - Monadnock Expandable Baton Certification
- - OC (Oleoresin Capsicum) Spray Certification
- - Monadnock Defensive Tactics System
- - FEMA Incident Command System
- - FEMA National Incident Management System
- - Haz-Mat Awareness
Languages
Spanish
Native or Bilingual
Timeline
Manager/Truck Dispatcher
GSC Transport Corporation
10.2024 - Current
Unarmed Special Police Officer
Perth Amboy Police Department
06.2023 - 05.2024
Auxiliary Police Officer
Perth Amboy Police Department
01.2022 - 06.2023
Secretary
MoneyTax Service Center LLC
09.2020 - 12.2020
Patient Monitor
Robert Wood Johnson University Hospital
06.2019 - 09.2020
Front Desk Host
Dave & Buster's Entertainment Inc.
01.2018 - 12.2018
Cashier Sales Associate
Foot Locker Inc.
05.2017 - 01.2018
No Degree - Auxiliary Police Academy
Middlesex County Police Training Center
High School Diploma -
Perth Amboy High School
No Degree - Police
Special Police Department