Cassidy Wisecup
Bidwell
Overview
4
4
years of professional experience
Work History
patient access specialist
Ensemble Health Partners
Defiance
11.2024 - 10.2025
- Facilitated patient check-in processes to enhance workflow efficiency and reduce wait times.
- Verified insurance eligibility and benefits, ensuring accurate patient data collection.
- Assisted patients with registration and scheduling, providing exceptional customer service and support.
- Collaborated with clinical staff to streamline patient access procedures and improve communication channels.
patient access specialist
CHWC
Bryan
10.2022 - 03.2024
- Facilitated patient check-in processes to enhance workflow efficiency and reduce wait times.
- Verified insurance eligibility and benefits, ensuring accurate patient data collection.
- Assisted patients with registration and scheduling, providing exceptional customer service and support.
- Collaborated with clinical staff to streamline patient access procedures and improve communication channels.
Optometric Technician
Defiance Optometric Group
Defiance, OH
05.2021 - 04.2022
- Assisted with patient intake and performed preliminary vision screenings to ensure accurate assessments.
- Operated and maintained diagnostic equipment, including autorefractors and phoropters, enhancing testing precision.
- Collaborated with optometrists to develop treatment plans based on thorough patient evaluations and feedback.
- Educated patients on eyewear options, contact lens care, and post-procedure instructions to improve compliance.
- Managed appointment scheduling and patient records using electronic health record systems for streamlined operations.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
Education
HS Diploma - undefined
Holgate High School
Holgate05.2019
Skills
- Medical terminology
- Front desk operations
- HIPAA compliance
- Appointment scheduling
- Documentation accuracy
- Insurance billing
- Patient scheduling
- Data entry proficiency
- Information collection
- Patient registration
- Insurance verification
Timeline
patient access specialist
Ensemble Health Partners
11.2024 - 10.2025
patient access specialist
CHWC
10.2022 - 03.2024
Optometric Technician
Defiance Optometric Group
05.2021 - 04.2022
HS Diploma - undefined
Holgate High School