Cassandra Alcaraz
Phoenix,AZ
Summary
Results driven leader with a background of valuable transferable skills in relationship building, strategic planning, and staff management. Strong track record of quickly learning and adjusting to new and complex situations. Eager to leverage a diverse range of talents in a new and engaging professional setting. Committed to lifelong learning and personal development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Mountainside Fitness
02.2019 - Current
- Emphasize employee engagement and recognition to inspire a team of 25+ to effectively collaborate and perform at a high level.
- Communicate clearly and professionally with customers via various channels, including in-person, phone, and email, ensuring high level of customer satisfaction.
- Provide clear direction and delegate assignments to employees to meet daily service demands.
- Develop and execute sales and outreach strategies to drive membership growth.
- Successfully resolve conflicts and disputes, turning challenging situations into positive experiences for customers.
Problematic Specimens Department Lead
Genetic Technological Innovations
09.2021 - 05.2022
- Received and logged all incoming lab samples, ensuring proper documentation and labeling.
- Verified integrity and completeness of sample information provided.
- Initiated contact with appointed personnel to gather missing or updated patient information to resolve issues affecting sample processing.
- Generated regular reports summarizing outreach activities, patient responses, and updated information.
- Maintained detailed and organized records in both electronic and paper formats.
Patient Care Coordinator
Potter's House Apothecary
04.2021 - 09.2021
- Coordinated and scheduled prescription refills and medication pickups to ensure timely availability for patients.
- Assisted pharmacists by filling prescriptions and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Utilized pharmacy management software to process prescriptions and update patient records.
Hockey Development Team Member
Arizona Coyotes
09.2018 - 01.2021
- Assisted in designing and implementing player development programs to enhance skills, including skating, shooting, and game strategies.
- Encouraged youth participation in hockey through promotional initiatives.
- Loaded and unloaded boxes of merchandise and gear weighing as much as 150+ pounds.
- Represented the hockey organization at community events and outreach activities for fans.
Medical Records Clerk
Novaspine Pain Institute
04.2017 - 01.2018
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed requests for release of medical information in accordance with privacy regulations.
- Maintained patient records systems by archiving, scanning and indexing personal documents and files.
- Communicated effectively with staff, patients, and insurance companies via numerous forms of contact.
Education
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Tempe, AZSkills
- Records and Document Management
- Meticulous Attention to Detail
- Adaptability
- Work Planning and Prioritization
- File and Record Keeping
- Analytical Skills
Certification
- HIPAA Compliance Certification
- Level 1 Fingerprint Clearance Card
Timeline
Problematic Specimens Department Lead
Genetic Technological Innovations
09.2021 - 05.2022
Patient Care Coordinator
Potter's House Apothecary
04.2021 - 09.2021
Assistant General Manager
Mountainside Fitness
02.2019 - Current
Hockey Development Team Member
Arizona Coyotes
09.2018 - 01.2021
Medical Records Clerk
Novaspine Pain Institute
04.2017 - 01.2018
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
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