Hi, I’m
Neianne Castro
Mesa,USA
It is never too late to be what you might have been.
George Eliot
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
years of professional experience
4
years of post-secondary education
Work History
Marsh & Associates, LLCTempe, AZ
Assistant General Manager
04.2023 - 09.2024
Job overview
- Managed daily operations to enhance service delivery and customer satisfaction.
- Analyzed financial data and prepared reports for senior management.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Contributed to Federal grant applications and proposals, securing critical funding opportunities.
- Completed past due IDC applications with accurate audits, ensuring compliance and financial integrity.
- Performed administrative tasks such as filing paperwork, preparing documents.
TALIS CONSTRUCTION CORPMesa, AZ
Assistant Project Coordinator
03.2022 - 09.2022
Job overview
- Created comprehensive 5-Year Arterial, Collector, and Residential Roadwork map for City of Mesa contract.
- Developed project maps in MS Word and Adobe PDF to effectively communicate municipal roadwork plans.
- Prepared, submitted, and monitored all permit applications, including General, ADOT, Dust Control, and Railway Right of Way permits.
- Coordinated Union Pacific Railroad Safety Compliance Training for personnel certification in Railroad Right of Way work.
- Tracked project progress, developed meeting agendas, and maintained documentation to support project milestones.
- Provided administrative support to project managers and team members, facilitating streamlined project operations.
- Assisted with monthly billing processes and updated project data in Timberline.
- Conducted research on Maricopa County procurement websites to identify new RFQs and RFBs.
Adams Disaster and RestorationMesa, AZ
Project Coordinator
07.2021 - 02.2022
Job overview
- Managed rebuild projects for In-House Technicians and cabinet maker teams.
- Coordinated with insurance adjusters on estimates and approvals, ensuring coverage adequacy for projects.
- Monitored project progress, proactively addressing issues to maintain timelines and optimize resource use.
- Organized resource allocation across multiple restoration projects, enhancing project efficiency and workflow.
- Communicated with homeowners regarding rebuild processes, timelines, and progress updates.
- Prepared and filed 20 Day Preliminary Liens and Conditional and Unconditional Lien Waivers for payments.
Valleywide RestorationMesa, AZ
Jr. Construction Manager
03.2021 - 07.2021
Job overview
- Developed project budgets, ensuring alignment with Project Manager and clients' expectations.
- Coordinated work schedules among clients, vendors, and subcontractors to achieve project deadlines.
- Prepared contracts, insurance supplements, and change orders for client projects, facilitating smooth project execution.
- Assisted clients with material selections in showrooms.
Sunburst Patios, LLC / Prescott Valley ScreenPrescott Valley, AZ
Office Manager / Assistant
09.2020 - 03.2021
Job overview
- Managed high-volume incoming calls and scheduled appointments for estimates and contracts to ensure efficient client engagement.
- Updated clients on order statuses and construction schedules to maintain clear communication and client satisfaction.
- Prepared accurate estimates and quotes for prospective clients.
- Coordinated permit inspections to maintain project timelines.
- Processed payments and conducted light collections to streamline financial operations and support cash flow.
Kaiser Air, LLCOakland, CA
Flight Attendant
08.2018 - 09.2020
Job overview
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Confirmed all in-flight catering orders to ensure correct meal service for each passenger and provided captain with exact weight of all food and beverage items stored onboard aircraft.
- Collaborated with flight crew to maximize smooth and safe flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Assisted passengers in boarding and deplaning aircraft and noted each passenger in the flight manifest to ensure accuracy.
- Provided first class service to charter members during every flight.
All Trade Handyman Management, LLCTracy, CA
Office Manager
01.2004 - 12.2011
Job overview
- Trained and managed new office support personnel, improving overall team effectiveness.
- Established and implemented standard operating procedures, streamlining office operations.
- Designed workflows for client records management and billing processes, ensuring accuracy.
- Created automated status reports, reducing inaccuracies and aiding decision-making for ownership.
Education
San Joaquin Delta CollegeStockton, CA
Associates Of Science from Business Administration
01.2012 - 05.2016
University Overview
- Special emphasis in Communication
- Graduated with Honors, GPA 3.8
Skills
- Financial reporting and reconciliation
- Operations management
- Staff development
- Budgeting and cost control
- Procurement and inventory management
- Construction scheduling and coordination
- Business process improvement
- Human resources management
- Teamwork and collaboration
- Administrative support
- Conflict resolution
- Vendor relationship management
- Client relationship management
- Project management
- Document management
- Compliance training and monitoring
- Travel coordination
- Presentation design
- Payroll management
- Training and development background
- Permit acquisition
Timeline
Assistant General Manager
Marsh & Associates, LLC
04.2023 - 09.2024
Assistant Project Coordinator
TALIS CONSTRUCTION CORP
03.2022 - 09.2022
Project Coordinator
Adams Disaster and Restoration
07.2021 - 02.2022
Jr. Construction Manager
Valleywide Restoration
03.2021 - 07.2021
Office Manager / Assistant
Sunburst Patios, LLC / Prescott Valley Screen
09.2020 - 03.2021
Flight Attendant
Kaiser Air, LLC
08.2018 - 09.2020
San Joaquin Delta College
Associates Of Science from Business Administration
01.2012 - 05.2016
Office Manager
All Trade Handyman Management, LLC
01.2004 - 12.2011