Dominick Sandgren
Minneapolis,MN
Summary
Dynamic Assistant General Manager with proven expertise in operational management, guest service, and financial reporting. Committed to enhancing guest experiences and optimizing team performance.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Residence Inn By Marriot
Bloomington, Minnesota
06.2024 - Current
- Led and coached front desk and housekeeping staff to achieve exceptional guest service and operational success.
- Managed scheduling, labor, training, and meetings for the front desk and housekeeping departments.
- Resolved guest issues to enhance the guest experience.
- Managed ordering and merchandising for breakfast food, gift shop items, and housekeeping supplies, ensuring optimal inventory levels and guest satisfaction.
- Executed daily cash deposits and maintained accurate cash deposit logs to ensure financial integrity.
- Managed billing processes for clients to ensure accuracy. and monthly reconciliation for largest hotel clients, ensuring accuracy and timely payments.
- Analyzed online survey feedback and implemented solutions to improve customer satisfaction.
- Oversaw lost and found operations, reporting and shipping items back to guests to enhance service recovery efforts.
- Conducted Room inspections to ensure guest readiness and quality standards.
Assistant General Manager
Full Tilt Tavern
Bloomington, Minnesota
11.2023 - 06.2024
- Directed front of house operations, managing floor chart setup and labor cost control to maximize daily performance.
- Hired, trained, and coached team members to improve service quality and strengthen team collaboration.
- Ensured exceptional guest experiences by proactively resolving issues and maintaining high service standards.
- Assisted with end-of-day reporting and cash handling to secure financial accuracy.
- Coordinated catering and banquet setups to ensure seamless execution of events.
Executive Housekeeping Manager
Hotel Indigo
Minneapolis, Minnesota
10.2022 - 11.2023
- Recruited and trained the entire housekeeping department for hotel opening, ensuring operational readiness and high standards of service.
- Scheduled staff and coordinated room readiness inspections, directly contributing to enhanced guest satisfaction.
- Maintained high standards of cleanliness and guest service throughout pre-opening and operational phase.
- Organized department inventory and managed ordering processes to maintain supply levels and control costs effectively.
Assistant Manager
Clives Roadhouse
Burnsville, Minnesota
09.2019 - 07.2022
- Assisted general manager with operational tasks and financial reporting, including safe counts and sales analysis, to maintain operational accuracy.
- Maintained cash handling and multiple safe counts daily to ensure financial accuracy.
- Coordinated staff scheduling and ensured front of house readiness, contributing to efficient restaurant operations.
- Managed ordering for paper goods and liquor inventory to maintain optimal stock levels.
- Supported servers, bartenders and hosts, improving overall customer service experience.
Housekeeping Manager
Residence Inn By Marriot
Bloomington, Minnesota
01.2017 - 09.2019
- Led housekeeping department, overseeing staff hiring, scheduling, and training to optimize operational efficiency.
- Performed room inspections to ensure guest readiness and uphold quality standards.
- Managed inventory and ordering processes, ensuring consistent supply availability and effective cost management.
Education
High School Diploma -
St. Louis Park High School
St. Louis Park, MN06-2007
Skills
- Operational management
- Guest service
- Inventory control
- Financial reporting
- Scheduling coordination
- Event coordination
- Customer relationship management
- Staff training
- Financial reconciliation
- Problem solving
- Effective communication
Timeline
Assistant General Manager
Residence Inn By Marriot
06.2024 - Current
Assistant General Manager
Full Tilt Tavern
11.2023 - 06.2024
Executive Housekeeping Manager
Hotel Indigo
10.2022 - 11.2023
Assistant Manager
Clives Roadhouse
09.2019 - 07.2022
Housekeeping Manager
Residence Inn By Marriot
01.2017 - 09.2019
High School Diploma -
St. Louis Park High School