Cassie Anderson
Puyallup,WA
Summary
Strategic Logistics Coordinator with a focus on optimizing supply chain operations and transportation schedules. Delivered cost reductions in shipping while improving customer service. Skilled in problem-solving and strategic planning, thriving in high-pressure environments. Committed to enhancing operational efficiency and driving team success through process improvements.
Overview
17
17
years of professional experience
Work History
Operations Coordinator
Keen Transport
Tacoma, Washington
09.2024 - 01.2026
- Coordinated daily operations activities, assigning tasks to staff to maintain workflow.
- Managed scheduling of shipments and driver assignments to optimize workflow.
- Streamlined communication between departments to enhance operational efficiency.
- Facilitated effective communications between departments to streamline processes. between departments to ensure efficient operations.
- Trained, mentored and motivated employees to maximize team productivity.
- Collaborated with team members to uphold safety compliance and minimize risks.
- Performed quality assurance checks on products prior to shipment.
Client Service Coordinator
GSC Logistics/gsc national
08.2021 - 12.2023
- Cultivated relationships with carriers to consistently fulfill customer demands.
- Resolved challenges for customers and carriers, fostering effective communication.
- Dispatched drivers promptly for pickups, ensuring adherence to deadlines.
- Coordinated mutual scheduling for door-to-door deliveries, enhancing efficiency.
- Monitored container availability to streamline logistics operations.
- Communicated with carriers proactively to address issues as they arose.
- Provided shipment quotes and processed freight bills accurately.
- Managed larger accounts, including Smuckers, Walmart, and Amazon, to support team objectives.
Logistics Customer Service Representative and Dispatcher
WESTWOOD SHIPPING LINES/aerotek
Puyallup, WA
04.2016 - 08.2021
- Coordinated inland trucking and rail transportation for timely deliveries.
- Communicated daily with customers, forwarders, and Customs brokers to resolve issues and enhance service delivery.
- Identified problems proactively and implemented swift resolutions.
- Arranged transportation dispatching, appointment scheduling, and documentation processes.
- Managed ocean freight operations from Fareast ports to North America destinations.
- Ensured compliance with contractual obligations and agreements to uphold service standards.
- Monitored and logged shipping data to identify trends and improve operational efficiency.
- Utilized harmonized commodity classification codes for accurate product handling.
Front desk Administrator and Receptionist/Durable Medical Equipment Technician
Washington Center for Pain Management
Puyallup, WA
01.2009 - 01.2016
- Handled incoming calls and responded to patient inquiries with professionalism and efficiency.
- Assisted patients with intake forms and verified insurance information accurately.
- Managed patient scheduling to optimize clinic operations and streamline appointment coordination.
- Collaborated with medical staff to refine front desk workflows and enhance service delivery.
- Trained new front desk staff on operational protocols and effective customer service techniques.
- Processed payments and managed billing inquiries to facilitate financial transactions.
- Maintained organized medical records to ensure compliance with privacy regulations.
- Ensured cleanliness and organization of front desk area at all times.
Education
High school or equivalent -
Sioux center community high school
Sioux Center, IASkills
- Creative problem solving
- Shipment scheduling
- Quality assurance
- Logistics coordination
- Employee training
- Effective communication
- MS Office proficiency
- Rapid learning
- Client relationship management
- Rail transportation expertise
- Ocean import logistics
- Time management
- Multi-tasking skills
- Team building
Timeline
Operations Coordinator
Keen Transport
09.2024 - 01.2026
Client Service Coordinator
GSC Logistics/gsc national
08.2021 - 12.2023
Logistics Customer Service Representative and Dispatcher
WESTWOOD SHIPPING LINES/aerotek
04.2016 - 08.2021
Front desk Administrator and Receptionist/Durable Medical Equipment Technician
Washington Center for Pain Management
01.2009 - 01.2016
High school or equivalent -
Sioux center community high school