Cassie Bartlett
Clarksville,TN
Summary
My personality emphasizes adaptability, dedication, organization and ambition. I have 10 plus years of experience monitoring metrics and maximizing team success in a fast-paced/ performance-driven environment. My sense of commitment and loyalty make me a valuable asset to any company that I am willing to be a part of.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Agero, Inc.
02.2020 - 04.2024
- Supervises, coaches, develops and motivates team with a thorough knowledge of company policies, practices, and guidelines
- Ensures efficient performance of the team through a balance of human and technical resources and consistent contribution to management team objectives by active teamwork
- Provides guidance to the Customer Experience team that fosters team growth and performance
- Supervises team of associates to maintain strong teamwork and customer service levels
- Working within established company guidelines, studies and standardizes procedures to improve efficiency of representatives along with developing and implementing new best practices for continued process improvements
- Monitors case activity in the system to ensure proper handling and adherence to policies and procedures
Client Services Manager for Inbound
CorePower Yoga Level 4 Remote
Broomfield, CO
05.2015 - 02.2020
- Monitored team performance metrics against established goals for customer service delivery.
- Facilitated learning opportunities to advance team's customer service and technical skills.
- Trained new staff members on customer service processes and procedures.
- Performed data analysis to identify areas of improvement in client services operations.
- Responded promptly to any escalated customer service issues.
Cash Wrap Supervisor
Victoria's Secret & Co.
07.2019 - 12.2019
- Managed and supervised cash wrap operations, including scheduling staff and ensuring adequate coverage.
- Provided training for new employees on proper cash handling techniques and customer service protocols.
- Performed daily opening and closing procedures such as counting the till, balancing registers, reconciling discrepancies, and preparing bank deposits.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Education
Associate of Arts - Merchandise Marketing
FIDM
Los Angeles, CA06-2009
Some College (No Degree) - General Studies
Community College of Denver
Denver, CO01-2007
Skills
- Operations Management
- Performance Management
- Quality Assurance
- Customer Relations
- Marketing
- Team Training
- Logistics Coordination
Certification
- 200 hour certified Hot, Hot Power Fusion CorePower Yoga
- 200 hour Power yoga CorePower Yoga
- Corepower yoga extensions program Boulder, CO
Timeline
Operations Supervisor
Agero, Inc.
02.2020 - 04.2024
Cash Wrap Supervisor
Victoria's Secret & Co.
07.2019 - 12.2019
Client Services Manager for Inbound
CorePower Yoga Level 4 Remote
05.2015 - 02.2020
Associate of Arts - Merchandise Marketing
FIDM
Some College (No Degree) - General Studies
Community College of Denver
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