Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassie Bullis

Mesa,AZ

Summary

Experienced and energetic receptionist dedicated to delivering excellence in customer service and administrative support. Possess honed competencies in data entry, database management, and scheduling. Professional and knowledgeable with years of experience in administrative support and customer service. Efficiently manages front desk activities, maintaining a welcoming atmosphere for clients. Utilizes effective communication skills and customer service principles to ensure a positive experience, while offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Billing Specialist

One Claim Solution
02.2023 - 08.2024
  • Collaborated with the collections team to recover payments from clients/homeowners and Insurance companies,
  • Assisted clients/homeowners regarding billing issues and concerns through effective communication
  • Optimized payment collection times by implementing effective follow-up strategies with clients/homeowners
  • Negotiated with insurance companies to resolve disputed claims and securing rightful payments or invoices of services rendered.
  • Responded to customer concerns and questions on daily basis.
  • Coordinated with insurance agents/representatives to address any billing disputes or issues effectively.
  • Processed payments and applied to customer balances.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling inbound and outbound calls.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Negotiated to collect balance in full.
  • Responded to customer inquiries and provided detailed account information.
  • Entered client details and notes into system for interdepartmental access and review.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Maintained accurate records of customer accounts, payments and payment plans.

Customer Service Representative

Stella & Dot
08.2014 - 02.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.

Receptionist

San Carlos Apache Tribe
12.2006 - 07.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with planning office events and meetings for smooth execution.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Scheduled office meetings and client appointments for staff teams.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
  • Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
  • Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
  • Conducted research for special projects, contributing valuable insights that informed strategic decisions.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

High School Diploma -

Sun Valley High School
Mesa, AZ
06-2002

Skills

  • Knowledge of billing processes and tools
  • Verification of insurance coverage
  • Billing and invoicing oversight
  • Customer service
  • Detail-oriented data management
  • Team collaboration
  • Strong attention to detail
  • Effective multitasking
  • Strong written communication skills
  • Experienced with Microsoft Office applications
  • Invoice collection expertise
  • Client relations and administrative assistance
  • Financial processing expertise
  • Efficient numeric data entry
  • Customer service expertise
  • Timely response to inquiries
  • Invoice documentation management
  • Skilled in document creation and editing
  • Skilled in utilizing CRM software
  • Invoice management
  • Data entry proficiency
  • Claims processing
  • Clerical support
  • Database entry
  • Filing systems
  • Documentation and recordkeeping
  • Interpersonal confidence
  • Scheduling appointments
  • Spreadsheets management
  • Document management
  • Supply ordering
  • Scheduling and calendar management
  • Office supply management
  • Data compilation
  • Time tracking
  • Basic accounting
  • Telephone etiquette
  • Administrative tasks

Certification

  • Tribal Secretaries Conference Training - April 2007

Timeline

Billing Specialist

One Claim Solution
02.2023 - 08.2024

Customer Service Representative

Stella & Dot
08.2014 - 02.2018

Receptionist

San Carlos Apache Tribe
12.2006 - 07.2012

High School Diploma -

Sun Valley High School

Similar Profiles

CREATE PROFILE
Cassie Bullis