Cassie Carpenter
Joplin,MO
Summary
I am a driven program consultant with experience in financial management, consulting, and in sales. With a proven ability to lead teams, build strong client relationships, improving operational performances, and repeat meeting monthly goals. I am detail oriented and I am committed to delivering measurable results. With a diverse background I can manage fast pasted environments, strategic problem solving. I have strong communication and organization skills as well as i can adapt quickly to changes or new programs.
Overview
7
7
years of professional experience
Work History
Program Consultant
Byrider
05.2024 - Current
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Evaluated current processes to develop improvement plans.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email.
General Manager
TitleMax
07.2022 - 05.2024
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Sales Representative
Petland
05.2021 - 06.2022
- Developed, maintained and utilized diverse client base.
- Built diverse and consistent sales portfolio.
- Contributed to event marketing, sales and brand promotion.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Monitored service after sale and implemented quick and effective problem resolutions.
Assistant Manager
Front Page
02.2019 - 05.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Light House Christian Academy
Seneca, MO05.2021
Skills
- Organizational development
- Proposal writing
- Business analysis
- Business process mapping
- Team collaboration
- Project management
- Market research
- Data analytics
Timeline
Program Consultant
Byrider
05.2024 - Current
General Manager
TitleMax
07.2022 - 05.2024
Sales Representative
Petland
05.2021 - 06.2022
Assistant Manager
Front Page
02.2019 - 05.2021
High School Diploma -
Light House Christian Academy