Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Jamie Braylock

Milwaukee,WI

Summary

Seasoned Program Consultant with a proven track record at U.S. Bank, excelling in customer service and organizational development. Spearheaded projects that enhanced partner satisfaction and streamlined processes, demonstrating leadership and analytical thinking. Skilled in MS Office and adept at fostering team collaboration, significantly contributing to operational excellence.

Overview

20
20
years of professional experience

Work History

Program Consultant

U.S. Bank
Milwaukee, WI
05.2023 - Current
  • Developed and maintained solid client relationships with Account Executives and over 1,300 partners with Elan Financial Services.
  • Maintain high service satisfaction by providing training and/or updates to the client.
  • Actively participated in weekly team meetings to discuss issues and complaints with the Escalations Team.
  • Responds quickly to program administrators' inquiries via phone or email.
  • Collaborated with neighboring departments to maintain an accurate accounting of specific reports.
  • Researches and resolves escalations from the clients.

Sr Casework Analyst-Client Services

Northwestern Mutual
Franklin, WI
04.2018 - Current
  • Works directly with customers over the phone to update personal information
  • Provides excellent customer service with clients and assists the Field Reps daily-Monitors escalations
  • Conducts training for new hires for various roles within the team
  • Participates in team activities- leads team huddles and brings topics to discuss, point person for the FUN Committee, volunteering at a variety of events, involved in two Employee Resource Groups
  • Performs audits and answers the Query in a timely matter
  • Continuously leading new projects and developing Job Instruction Forms for various roles

Program Specialist/Bus Driver

Kinder Care
St. Francis, WI
12.2004 - 04.2018
  • Food Program Administrator
  • OSHA coordinator
  • Responsible for filing and organizing documents in office for audit purposes
  • Assisted with onboarding process and provided information to potential families over the phone
  • Conducted tours and followed up to secure enrollments
  • Transported children safely to and from school

Billing Associate

Specialized Medical Services
Milwaukee, WI
03.2014 - 01.2016
  • Tracked and logged data for billing documents in a timely manner for over 800 accounts
  • Managed relationships with multiple vendors with an increased level of attention
  • Audited month end billing files for accuracy
  • Electronically filed hundreds of documents daily
  • Communicated with over 400 field staff, area Vice presidents, and Corporate Management
  • Assigned daily workload to five team members

Education

Associates Certificate - General Studies, Early Childhood Education

Milwaukee Area Technical College
Oak Creek, WI

High School - Advanced Placement General Study Courses, Computer concepts

Hamilton High School
Milwaukee, WI

Skills

  • Customer service
  • Organizational development
  • Conflict resolution
  • Multitasking Abilities
  • Efficient
  • Time management
  • Analytical thinking
  • Leadership
  • Teamplayer
  • Collaboration
  • MS Office
  • Excel
  • Outlook
  • Computer programs: Mainframe/Casper
  • Prioritization
  • Attention to detail
  • Professional demeanor
  • Team building

Volunteer Experience

  • St. Thomas Aquinas Academy’s Volleyball Team, Milwaukee, WI, Coached students on basic volleyball skills
  • St. Rose, Milwaukee, WI, Family Reunification Program
  • USO WI Operation Christmas-NMVP, Milwaukee, WI, Coordinated events and games for Military families
  • Guest House Milwaukee-NMVP, Milwaukee, WI, Cleaning/Organizing/Food Prep for the homeless
  • Hunger Task Force-NMVP, Milwaukee, WI, Senior Box Build - Packing up food for low-income senior citizens
  • The Gathering-NMVP, Milwaukee, WI, Serving lunch to the homeless/low members of the community

Timeline

Program Consultant

U.S. Bank
05.2023 - Current

Sr Casework Analyst-Client Services

Northwestern Mutual
04.2018 - Current

Billing Associate

Specialized Medical Services
03.2014 - 01.2016

Program Specialist/Bus Driver

Kinder Care
12.2004 - 04.2018

Associates Certificate - General Studies, Early Childhood Education

Milwaukee Area Technical College

High School - Advanced Placement General Study Courses, Computer concepts

Hamilton High School

Similar Profiles

CREATE PROFILE
Jamie Braylock