Elena San Miguel
North Las Vegas,NV
Summary
Seeking full time employment with a growing company. Resourceful Customer Service Representative / Program Consultant known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
17
17
years of professional experience
Work History
Program Consultant
Cenegenics
North, NV
09.2017 - 09.2024
- Developed and implemented program plans to ensure project goals were met.
- Provided technical assistance to other departments to ensure compliance with program requirements.
- Evaluated customer feedback to improve customer satisfaction levels with programs.
- Busy Phone calls, directing leads to Senior Program Consultants
- Handling Incoming and outgoing calls
- Following up with leads for potential sales
- Use of Multiple Programs and database of resource searches.
- Attend Training sessions and staff meetings as needed.
- Other duties as assigned
Order Processor, Customer Service
4th Way Fulfillment
Oxnard, CA
09.2016 - 06.2017
- Company Overview: Fulfillment center, handling 10 plus companies, answering phones, heavy emails
- Order Processing, Inbound/outbound calls average about 75 calls per day
- Purchase orders, data entry, reviewing orders from website to ship to customers, Amazon seller central, Veracore and order mate Pro
- Fulfillment center, handling 10 plus companies, answering phones, heavy emails
Data Processor
Presidium Medical Inc
Camarillo, CA
07.2015 - 07.2016
- Company Overview: Data Processing for Medical Insurance company
- Reviewing EOB’s, mail sorting, scanning of important documents from Doctor’s offices
- Emails, claim forms and contacting medical offices
- Data Processing for Medical Insurance company
Customer Service Representative
Battery Biz Inc.
Camarillo, CA
11.2012 - 01.2015
- Inbound Calls 100 calls per day, filing all office duties
- Data entry invoice review from purchase orders
- Process orders, sales orders and replying to customer emails
Receptionist/ Sales/ Customer Service
Channel Microwave
Camarillo, CA
11.2007 - 05.2012
- Answered all calls from vendors in a professional and business like manner
- Data entry for production items, shipping, filing
- Daily office duties
Education
Diploma -
Moorpark High School
01.2002
Skills
- Attention to Detail
- Market Research
- Client Relationship Management
- Problem-solving abilities
- Goal Setting
- Customer Service
- Time management abilities
- Multitasking Abilities
References
References are available upon request.
Timeline
Program Consultant
Cenegenics
09.2017 - 09.2024
Order Processor, Customer Service
4th Way Fulfillment
09.2016 - 06.2017
Data Processor
Presidium Medical Inc
07.2015 - 07.2016
Customer Service Representative
Battery Biz Inc.
11.2012 - 01.2015
Receptionist/ Sales/ Customer Service
Channel Microwave
11.2007 - 05.2012
Diploma -
Moorpark High School
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