Judy Celestine
Carencro,LA
Summary
Dynamic Program Consultant with extensive experience at the Department of Children and Family Services, excelling in operations management and regulatory compliance. Proven track record in staff training and development, enhancing program effectiveness, and implementing process improvements. Adept at data analysis and negotiation, driving efficiencies and ensuring adherence to federal and state regulations.
Overview
19
19
years of professional experience
Work History
Program Consultant
Department of Children and Family Services
Baton Rouge, Louisiana
07.2023 - Current
- Performs quality assurance functions for field offices in a region by reviewing case records.
- Teaching procedures to local office personnel to ensure that program benefits are accurately determined.
- Sets up standards of operation, checks progress, and sees that policies are carried out.
- Conducts ongoing administrative and programmatic reviews of field offices to ensure compliance with federal and state regulations.
- Recommends and directs plans to ensure efficiencies regarding the use of personnel and overall program effectiveness.
- Investigates requests from politicians, community officials, and social agencies about client problems in the region.
- Coordinates services and negotiates agreements with administrators of government and private agencies, doctors, lawyers, executives in private industry, and governmental officials.
- Conducts studies, compiles reports, analyzes statistical data, completes projects, etc., as requested by agency management.
- Researches and responds to program policy requests from parish offices by providing clarification and interpretation of the policy.
- Serves as a lead worker over a staff of Child Support Enforcement Specialists.
- Teaching specialists up-to-date policies and procedures handed down by the legislature.
Support Enforcement Specialist
Department of Children and Family Services
Baton Rouge, Louisiana
04.2023 - 07.2023
- Reviews case records and/or procedures in the local offices to ensure that program benefits are accurately determined.
- Prepares exit conferences, written reports, and confirmations.
- Sets standards of operation, checks progress, and assures that policies are properly carried out.
- Conducts ongoing administrative and programmatic reviews of field offices to ensure compliance with federal and state regulations.
- Recommends and directs plans to ensure efficiencies regarding the use of personnel, and overall program effectiveness.
- Conducts regional corrective action measures designed to minimize errors and avoid federal sanctions (i.e., loss of state funds, loss of agency credibility, liability for lawsuits, etc.).
- Coordinates services and negotiates agreements with administrators of government and private agencies, as well as doctors, lawyers, and executives in private industry.
- Researches and responds to parish office requests to clarify and interpret policy.
Social Services Analyst I
State of Louisiana Department of Children & Family Services
Lafayette, USA
01.2016 - 04.2023
- Interpret and apply complex federal, state and local laws and regulations, program directives, and agency policies and procedures.
- Interview clients and applicants to obtain information, assess employment and educational history, work abilities, and training interests in order to determine the support services needed.
- Manage case load by recording findings, recommendations and services provided.
- Explain program to applicants and discusses its rules and procedures, assesses clients' willingness and probability to comply with program mandates, and assist applicants in overcoming barriers to successful participation.
- Monitor program participation to determine compliance and take appropriate action to ensure that participants fulfill program obligations.
- Perform child support investigation and enforcement, including intake services, absent parent location, collection of payments, and probation services regarding criminal neglect of family cases.
- Assess financial resources to determine an absent parent's ability to provide support.
- Prepare and submit appropriate documents for court proceedings and serves as court liaison for the agency in coordination of docket scheduling, affidavit completion, case testimony, and judicial reviews.
Media Coordinator
Cox Media
Lafayette, USA
06.2012 - 12.2016
- Planned, coordinated, and executed sales promotions in partnership with sales consultants.
- Gathered and analyzed data to complete client needs analyses for prospects and existing clients.
- Collaborated in developing proposals and cost-effective service solutions for clients.
- Assisted in developing and executing good strategy for client relations.
Customer Care Representative
Cox Media
Lafayette, USA
07.2009 - 06.2012
- Exceeded customer expectations by providing excellent solutions and top notch customer service.
- Proactively responded to customer questions, problems, and requests regarding account balances, service additions, billings/payments, or other general or account-related services.
- Educated Cox customers about additional service opportunities.
- Maximized opportunities to sell additional or upgraded services to customers while providing a quality customer experience.
- Worked in conjunction with outside sales representatives to provide pre-and/or post-sales.
- Negotiated customer claims, initiated billing adjustments, arranged product substitutions and returns.
Case Manager
Volunteers of America
Lafayette, USA
06.2007 - 10.2008
- Collaborative member of interdisciplinary team in delivering services to a diverse client population.
- Provided comprehensive behavioral health services to individuals and families by managing client intake and assessment processes to identify client needs for services.
- Developed a mutually agreed-upon individual service plan reflecting assessment findings and established goals.
- Updated plans with clients to continue to meet client needs, and ensured needed services were provided.
- Counseled clients in life skills required to make appropriate life decisions.
- Documented case management activities in accordance with agency and funder guidelines and procedures.
- Collected service data and participate in evaluation and quality assurance activities.
Education
MBA -
Louisiana State University
Shreveport, La01.2017
Bachelor of Science - Business Administration
University of Louisiana at Lafayette
Lafayette, La08.2007
Skills
- Operations management
- Staff training and development
- Negotiation and conflict resolution
- Data analysis and management
- Financial oversight
- Risk management
- Budgeting strategies
- Change implementation
- Client needs assessment
- Process improvement
- Customer service focus
- Regulatory compliance investigation
- Microsoft Office suite proficiency
Timeline
Program Consultant
Department of Children and Family Services
07.2023 - Current
Support Enforcement Specialist
Department of Children and Family Services
04.2023 - 07.2023
Social Services Analyst I
State of Louisiana Department of Children & Family Services
01.2016 - 04.2023
Media Coordinator
Cox Media
06.2012 - 12.2016
Customer Care Representative
Cox Media
07.2009 - 06.2012
Case Manager
Volunteers of America
06.2007 - 10.2008
MBA -
Louisiana State University
Bachelor of Science - Business Administration
University of Louisiana at Lafayette