Cassie Chaney
Greeley,CO
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
12
12
years of professional experience
Work History
Public Assistance Benefit Specialist
Otero County Department Of Human Services
06.2023 - Current
- Processed and certified documents for accuracy and compliance with government regulations.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Provided support to social service clients in navigating available resources.
- Administered and tracked client service payments.
Administration Assistant
Bent County Correctional Facility
07.2022 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Executed record filing system to improve document organization and management.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
Durable Medical Equipment Specialist
AeroCare Home Medical
09.2016 - 05.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
Correctional Officer
Texas Department Of Criminal Justice
09.2014 - 08.2016
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Enforced rules and regulations to maintain order among inmates.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
Cashier
HEB Grocery Store
08.2011 - 07.2014
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Las Animas High School
Las Animas, CO05.2011
Skills
- Public Assistance Programs
- Administrative Support
- Customer Satisfaction
- Microsoft Office
- Medical Billing
- Customer Relations
- Typing Proficiency
- Medical Terminology Knowledge
- Patient Registration
- Payment Collection
Timeline
Public Assistance Benefit Specialist
Otero County Department Of Human Services
06.2023 - Current
Administration Assistant
Bent County Correctional Facility
07.2022 - 02.2023
Durable Medical Equipment Specialist
AeroCare Home Medical
09.2016 - 05.2022
Correctional Officer
Texas Department Of Criminal Justice
09.2014 - 08.2016
Cashier
HEB Grocery Store
08.2011 - 07.2014
High School Diploma -
Las Animas High School
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