Cassie Cline
Jasper,TN
Summary
Proven track record in enhancing client satisfaction and operational efficiency, notably at Builtwell Bank. Expert in client relationship management and problem-solving, achieving significant improvements in customer retention and financial solution customization. Demonstrates exceptional organizational skills and attention to detail, ensuring compliance and optimal service delivery across diverse roles.
Overview
20
20
years of professional experience
Work History
Financial Sales Representative
Builtwell Bank
11.2020 - 05.2022
- Collaborated with internal departments to develop customized financial solutions tailored to individual client needs.
- Improved customer retention rates with exceptional follow-up practices and timely resolution of issues.
- Maintained up-to-date knowledge on industry trends, regulatory changes, and competitor offerings to better serve clients'' needs.
- Increased client satisfaction by providing personalized financial advice.
- Developed long-lasting relationships with clients through effective communication and understanding of their financial goals.
- Managed approximately 30 incoming calls, and emails per day from customers.
Restaurant Owner
Tavern 55
06.2020 - 10.2021
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work for 15 employees, and monitored food quality and service performance.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Planned and executed strategies to increase customer loyalty and retention.
War Reserve Material Manager
MacAulay-Brown
09.2015 - 06.2016
- Collaborated with quality assurance teams to develop robust inspection processes that reduced instances of non-conforming products being received.
- Managed budget allocation effectively by monitoring expenditures closely and identifying cost-saving measures where possible.
- Increased transparency of material movements by implementing real-time reporting tools accessible to relevant stakeholders.
- Reduced material shortages by 10% with proactive forecasting and timely reordering of essential items.
Logistics Plans Specialist
United States Air Force
01.2010 - 09.2014
- Collaborated closely with warehouse teams to optimize space utilization, improving storage capacity without increasing overhead costs.
- Created contingency plans for potential disruptions in the supply chain, minimizing delays or losses due to unforeseen events.
- Coordinated more than 15 deployments/redeployments per month and tracked progress to facilitate timely execution.
Executive Assistant
United States Air Force
01.2009 - 01.2010
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars for three commanders, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Air Traffic Control Specialist
United States Air Force
10.2002 - 12.2008
- Enhanced air traffic efficiency by effectively managing and coordinating more than 85,000 aircraft movements per month.
- Maintained up-to-date knowledge on aviation regulations, policies, and procedures to ensure compliance with federal guidelines.
- Ensured the prompt resolution of airspace conflicts by employing effective problem-solving and decision-making skills in high-pressure situations.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
Education
Associate of Applied Science - Air Traffic Control
Community College of The Air Force
Montgomery, AL09.2009
Skills
- Goal-Oriented
- Client Relationship Management
- Attention to Detail
- Multitasking
- Organizational Skills
- Effective Communication
- Time Management
- Problem-Solving
- Customer Service
Timeline
Financial Sales Representative
Builtwell Bank
11.2020 - 05.2022
Restaurant Owner
Tavern 55
06.2020 - 10.2021
War Reserve Material Manager
MacAulay-Brown
09.2015 - 06.2016
Logistics Plans Specialist
United States Air Force
01.2010 - 09.2014
Executive Assistant
United States Air Force
01.2009 - 01.2010
Air Traffic Control Specialist
United States Air Force
10.2002 - 12.2008
Associate of Applied Science - Air Traffic Control
Community College of The Air Force
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