CASSIE CORLEY
Valley
Summary
Experienced Office Manager and administration professional with 18 years of experience in overseeing wide variety of essential functions in bustling business. Analytical and optimizing productivity, efficiency and service quality across various offices within diverse environments profits strengths in prioritizing tasks and managing deadlines.Team building problem-solving.
Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team
Recent achievements 20 yrs world a. Acceptance, I loved my time at world acceptance and appreciation every thing I have accomplished and learned. I had manners accomplishment by growing a my office from by 400 accounts in a very small town less than 3yrs won serval years or best off. Lowest bad debt. Growth top dogs. Branch was very profitable. Had to maintaining budget and gaining profits monthly quarterly and annual. My tax clients base grew tremendously. I have secede in my goal and im ready for a new challenge.
Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
15
15
years of professional experience
Work History
Office Manager
World Acceptance
Pine Mountain
01.2011 - Current
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office budget to handle inventory, postage and vendor services.
- Interpreted and communicated work procedures and company policies to staff.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Managed daily office operations and ensured efficient workflow processes.
- Maintained office supplies inventory and ordered materials as needed.
- Implemented new filing systems to enhance document organization and retrieval.
- Facilitated communication between departments to support project collaboration.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Coded and entered daily invoices with in-house accounting software.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Maintained confidential records relating to personnel matters.
- Developed effective communication strategies between departments within the organization.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Interpreted and explained work procedures and policies to brief staff.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Researched and prepared reports required by management or governmental agencies.
Education
High School Diploma -
Valley High School
Valley, AL05.2003
Skills
- Budgetary Planning
- Work Planning and Prioritization
- Cost Control
- Teamwork and Collaboration
- Staff Training
- Team Leadership
- Employee Coaching and Motivation
- Performance Tracking and Evaluation
- Goal Setting
- Technical support
- Excel in making goals
- Fast learner and multiple tasks
- Customer service
- Budget management
- Resource allocation
- Policy implementation
- Process improvement
- Project oversight
- Training development
- Team coordination
- Conflict resolution
- Performance feedback
- Effective communication
- Problem solving
- Contract administration
- Payroll and budgeting
- Customer relations
- Scheduling
- Financial accounting
- Administrative support
- Scheduling and calendar management
- Credit and collections
- Documentation expertise
- Clerical support
- Organizational skills
- Data retrieval systems
- Strategic planning
- Vendor engagement
- Database administration
- Banking operations
- Compliance monitoring
- Information protection
- Conflict management
- Report writing
- Meeting planning
- Operations management
- Proposal writing
- Regulatory compliance
- Relationship building
- Expense reporting
- Clear oral/written communication
- Documentation and control
- Office management software
- Office management
- Mail handling
- Account reconciliation
- Supply management
- Facility management
- Staff management
- Administrative oversight
- Training and coaching
- Love making each day my best day and everyone around me
- Policy and procedure modification
- Workflow planning
- Document organization
- Invoice tracking
- Office budget management
- Customer relationship management
- Performance evaluation
- Staff training
- Project management
- Financial reporting
- Payroll processing
- Bookkeeping
- Team supervision
- Budgeting expertise
- Employee training
- Budget administration
- Team bonding
- Senior leadership support
- Inventory control
- Performance improvement
- Staff hiring
- Document management
- Budgetary planning
- Office administration
- Report preparation
- Travel coordination
- Contract negotiations
- Billing
- Data entry
- Client communication
- Filing system implementation
- Filing taxes
- Filing long term or short term disability ability documents
- Love to see people seceed
Timeline
Office Manager
World Acceptance
01.2011 - Current
High School Diploma -
Valley High School