Cassie Dowed
Merrill Gardens
Olympia
2011
years of professional experience
Dynamic hospitality professional with extensive experience at Merrill Gardens, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through strong multitasking and attention to detail. Skilled in payment processing and adept at resolving complaints, consistently delivering results in fast-paced environments.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Diligent Desired Position with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Work History
Waitress
4 Years 1 Month- Served meals and beverages promptly while maintaining courteous, resident-focused service.
- Took dining orders accurately and communicated special requests to kitchen staff.
- Set and cleared tables to maintain clean, organized dining areas.
- Assisted residents with menu selections and accommodated dietary preferences.
- Monitored dining room needs and responded quickly to resident requests.
- Coordinated with kitchen team to ensure timely meal delivery and service flow.
- Followed food safety and sanitation procedures throughout service shifts.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Front Desk
4 Years 1 Month- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
House Keeper
- Cleaned resident apartments, bathrooms, and common areas to maintain safe, comfortable living spaces.
- Disinfected high-touch surfaces and followed sanitation procedures to support infection control standards.
- Changed linens, made beds, and replenished room supplies for resident comfort and readiness.
- Assisted with laundry duties, including sorting, washing, drying, folding, and distributing items.
- Organized housekeeping cart supplies and restocked chemicals, linens, and paper products.
- Responded to resident service requests with courtesy, flexibility, and attention to detail.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
Cashier
4 Years- Processed cash, card, and mobile payments accurately at point of sale
- Greeted guests promptly and entered orders with attention to detail
- Handled drive-thru transactions while maintaining fast, courteous service
- Balanced cash drawer and followed register procedures for shift accuracy
- Restocked condiments, cups, and supplies to support smooth service
- Maintained clean counter, dining, and beverage areas throughout shift
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved basic customer concerns professionally and escalated complex issues promptly
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cook
4 Years- Prepared ingredients, sauces, and garnishes to support efficient daily kitchen operations.
- Followed recipe specifications to maintain consistency across menu items and special requests.
- Monitored food quality throughout cooking, ensuring proper temperature and presentation standards.
- Maintained clean workstations, equipment, and prep areas in compliance with sanitation practices.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Assisted with prep, cooking, and closing duties to support smooth shift transitions.
- Operated grills, ovens, and kitchen tools safely during fast-paced service periods.
- Organized inventory and rotated stock to reduce waste and support fresh ingredient use.
- Coordinated with team members to prioritize orders and keep meal flow on schedule.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Waitress
4 Years- Served meals and beverages promptly while maintaining courteous, resident-focused service.
- Took dining orders accurately and communicated special requests to kitchen staff.
- Set and cleared tables to maintain clean, organized dining areas.
- Assisted residents with menu selections and accommodated dietary preferences.
- Monitored dining room needs and responded quickly to resident requests.
- Followed food safety and sanitation procedures throughout service shifts.
- Supported team members during busy meal periods to maintain efficient operations.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Coordinated with kitchen team to ensure timely meal delivery and service flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Attention to detail
Decision-making
Hospitality service expertise
Handling complaints
Payment processing
Service prioritization
Memory retention
Complex Problem-solving
Active listening
Time management
Performance improvement
Order management
Timeline
Waitress
Merrill Gardens
01.2007 - 02.2011Read More
Front Desk
Merrill Gardens
01.2007 - 02.2011Read More
Cashier
Izzy’s
01.2002 - 01.2006Read More
Cook
Izzy’s
01.2002 - 01.2006Read More
Waitress
Izzys
01.2002 - 01.2006Read More
House Keeper
Merrill Gardens
2008 - 2011Read More
North Thurston High School
High School Diploma
Read More