Cassie Eitzmann
Mary Esther,FL
Summary
Motivated and detail-oriented Licensed Community Association Manager (CAM), Property Manager and General Manager with over 14 years of experience in residential and condominium property management, including oversight of large-scale communities and complex operations. Recognized for a proactive leadership style, strong problem-solving abilities, and a focus on operational efficiency, financial stewardship, and regulatory compliance. Experienced in managing staff, vendors, and community initiatives while fostering positive relationships with residents, owners and Board members. Highly organized, dependable, and driven to exceed expectations while maintaining a professional, service-focused community environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager / CAM
Sandpiper Cove Condominiums
Destin, FL
12.2023 - Current
- Oversaw daily operations of a 43-acre resort-style condominium property including two restaurants, a 9-hole golf course, marina and canal operations, five swimming pools, three hot tubs, racquetball courts, and an event center rental facility.
- Manage multi-million-dollar annual operating and reserve budgets, ensuring alignment with long-term capital planning goals.
- Developed and refined reserve tracking and capital planning processes to improve financial forecasting and Board decision-making.
- Serve as General Manager overseeing daily operations of a large condominium association, coordinating staff, vendors, committees, and Board of Trustees to ensure efficient community management.
- Act as primary liaison between Board of Directors, owners, legal counsel, insurance advisors, and third-party vendors.
- Oversaw planning and execution of large-scale property improvement initiatives including pool deck renovations, golf cart parking expansions, signage modernization, landscaping transitions, and infrastructure upgrades.
- Improved owner communication through newsletters, operational updates, and structured response processes.
- Managed sensitive owner concerns and disputes while maintaining professionalism and adherence to governing documents.
- Supported Board and committee operations through agenda preparation, reporting, and strategic planning discussions.
Property Manager
Eglin Air Force Base
Fort Walton Beach, FL, USA
03.2022 - 11.2023
- Managed operations for 873 residential homes, serving over 1,000 tenants.
- Responded to resident concerns promptly and coordinated vendor services as needed.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Ensured timely rent collection and reconciliations in line with landlord-tenant statutes.
- Oversaw delinquency follow-ups and implemented effective collection strategies.
- Trained staff to perform final move-out inspections and identify necessary repairs.
- Reviewed and verified applicant documentation including income, assets, and expenses.
Property Manager
SoundSide Apartments
Fort Walton Beach, FL, USA
08.2014 - 03.2022
- Directed day-to-day management of a gated 200-unit affordable housing community, overseeing staff, resident relations, and property operations while serving as liaison to the Section 8 Housing Authority for board meetings and shared program communications.
- Assumed operational leadership of a community with a historic 73% occupancy rate and increased occupancy to 98%, successfully maintaining that level consistently over an eight-year tenure.
- Conducted bi-monthly staff trainings to ensure leasing team efficiency and motivation.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Kept properties in compliance with local, state, and federal regulations.
- Developed and implemented strategic marketing plans to attract new tenants and reduce vacancies.
- Cultivated positive relationships with tenants, addressing concerns promptly to foster community engagement.
- Created and managed annual operating and capital budgets.
- Coordinated vendor bids and contracts for repairs and services.
- Ensured property appeal through routine maintenance and capital improvements.
- Conducted property tours and managed leasing processes from inquiry to move-in.
Store Manager / Regional Manager
Pensacola Pools
Fort Walton Beach, FL, USA
04.2008 - 08.2014
- Led retail teams across multiple locations, ensuring consistent performance and service.
- Trained and supervised sales staff in product knowledge and sales techniques.
- Managed daily store operations including inventory, budgeting, and scheduling.
- Fostered a collaborative team environment through open communication and support.
- Maintained financial oversight to meet and exceed quarterly budget goals.
Housekeeper/Inspector/Housekeeping Supervisor
Tops'l Beach & Racquet Resort
Destin, FL
08.2002 - 03.2008
- Supervised daily housekeeping operations, ensuring cleanliness and organization throughout facility.
- Trained and mentored staff in effective cleaning techniques and safety protocols.
- Developed and implemented efficient housekeeping schedules to optimize workflow.
- Conducted regular inspections to maintain high standards of cleanliness and sanitation.
- Conducted regular inspections to uphold quality standards, addressing issues proactively.
- Collaborated with maintenance team to address facility concerns impacting guest experience.
- Worked with front desk to respond promptly to all guest requests.
Customer Service Associate
Winn-Dixie Supermarkets
Fort Walton Beach, FL
09.1999 - 07.2002
- Processed customer purchases accurately using POS (point-of-sale) systems.
- Handled cash, credit, debit, EBT, and check transactions while maintaining drawer accuracy.
- Balanced cash drawer and completed end-of-shift reconciliation procedures.
- Provided friendly and efficient customer service in a high-volume retail environment.
- Processed Western Union money transfers and bill payments following compliance procedures.
- Sold and validated state lottery tickets and processed payouts according to regulations.
- Issued money orders and handled sensitive financial transactions with accuracy and confidentiality.
- Verified identification and followed fraud-prevention and cash-handling protocols.
Education
CAM -
Licensed Community Association Manager
FloridaHigh School Diploma -
Choctawhatchee Senior High School
Fort Walton Beach, FL05-2002
Skills
- Community Association Management (COA/HOA Operations)
- Board & Committee Coordination
- Affordable Housing Program knowledge
- Onesite RealPage software
- Bluemoon Lease software
- Budget Development & Financial Oversight
- Reserve Fund Planning & Tracking
- Condo Manager software
- Marketing experience using Canva
- Capital Improvement Project Oversight
- Multi-family property management
Certification
- Florida CAM License, 2023-11-01
- Certified Pool Operator (CPO), 2017-03-01
- Notary Public, 2018-01-01
Timeline
General Manager / CAM
Sandpiper Cove Condominiums
12.2023 - Current
Property Manager
Eglin Air Force Base
03.2022 - 11.2023
Property Manager
SoundSide Apartments
08.2014 - 03.2022
Store Manager / Regional Manager
Pensacola Pools
04.2008 - 08.2014
Housekeeper/Inspector/Housekeeping Supervisor
Tops'l Beach & Racquet Resort
08.2002 - 03.2008
Customer Service Associate
Winn-Dixie Supermarkets
09.1999 - 07.2002
CAM -
Licensed Community Association Manager
High School Diploma -
Choctawhatchee Senior High School