Cassie Goldsberry
Stockton,CA
Summary
I have worked as a house attendant at Great Wolf Lodge in Manteca for over 3 years. While working here I have learned skill sets such as team building, customer assistance, leadership, time management, and team motivation, among many others. During this time I have decided to set personal goals. I want a chance to excel in the company, to learn more and to take on more responsibility. I'm seeking room for advancement while working with a growing team.
Overview
3
3
years of professional experience
Work History
House Attendant
Great Wolf Lodge
Manteca, California
07.2021 - Current
- Cleaned guest rooms, including making beds, vacuuming carpets, dusting furniture and replenishing linens and amenities.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Inspected rooms upon completion to ensure they met quality standards prior to guest arrival.
- Stocked carts with appropriate supplies and transported them to assigned areas.
- Ensured all safety protocols are followed.
- Reported any maintenance issues or damaged items in the room to the supervisor immediately.
- Greeted guests warmly upon entering their room or suite and provided information about hotel services or facilities as requested.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Communicated with maintenance team on damages to repair.
- Reported damage or theft of hotel property to management.
Education
GED -
Chaparral High School
El Cajon, CA01-2002
Skills
Reliable
Punctual
Hard working
Determined
Adaptable
Project organization
Communication
Safety compliance
Team management
Customer service
Problem resolution
Time management
Timeline
House Attendant
Great Wolf Lodge
07.2021 - Current
GED -
Chaparral High School