Shawn Mack
The Bronx,NY
Overview
11
11
years of professional experience
Work History
House Attendant
The Roosevelt Hotel
NY NY
04.2015 - Current
- Collaborated with team members to efficiently address guest requests and improve service delivery.
- Learned safety protocols for chemical use and equipment handling to maintain a safe workspace.
- Adapted quickly to changing priorities in fast-paced environments, demonstrating flexibility in tasks performed.
- Utilized cleaning equipment effectively to uphold hygiene standards across assigned areas of responsibility.
- Participated in regular staff meetings to stay informed about policy changes or updates pertinent to the role of House Attendant duties.
Sub House Attendant
The Carlyle Hotel
New York, NY
08.2025 - 09.2025
- Ensured cleanliness and organization of guest rooms and public areas to enhance guest experience.
- Collaborated with housekeeping team to maintain high standards of service and efficiency.
- Assisted in training new staff on hotel policies, procedures, and best practices in housekeeping.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Demonstrated excellent time management skills while working under tight deadlines to complete cleaning tasks.
- Prioritized safety through proper use of cleaning chemicals and equipment, minimizing incidents or accidents on the job.
- Maintained a well-stocked inventory of linens and supplies, ensuring prompt service for guests.
Sub House Attendant
The Four Seasons Hotel
New York, NY
07.2022 - 10.2022
- Maintained a well-stocked inventory of linens and supplies, ensuring prompt service for guests.
- Collaborated with other members of the housekeeping team to ensure all daily assignments were completed efficiently and effectively.
- Maximized guest comfort during their stay with diligent attention to detail in bed-making and maintaining room amenities.
- Enhanced room cleanliness for increased customer satisfaction, performing thorough cleaning tasks.
Education
OSHA - Cleaning And Construction
City College of New York
New York (City), NY08.2022
Electrician Certificate - Electrical Engineering
Local 6 Training
Queens06.2018
Special Education Certificate - Education
Lehman College
Bronx, NY05.2006
High School Diploma - Business Administration
Bronx Regional High School
The Bronx, NY05.1993
Skills
- Guest service
- Team collaboration
- Room organization
- Cleaning protocols
- Equipment handling
- Chemical safety
- Service delivery
- Problem resolution
Timeline
Sub House Attendant
The Carlyle Hotel
08.2025 - 09.2025
Sub House Attendant
The Four Seasons Hotel
07.2022 - 10.2022
House Attendant
The Roosevelt Hotel
04.2015 - Current
OSHA - Cleaning And Construction
City College of New York
Electrician Certificate - Electrical Engineering
Local 6 Training
Special Education Certificate - Education
Lehman College
High School Diploma - Business Administration
Bronx Regional High School