Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Cassie Herchenroeder

Chesapeake Beach,MD

Summary

Proven expert in workflow coordination and patient relations, I excelled at Wong Family Healthcare by enhancing operational efficiency by 30%. With a knack for administrative management and fostering team growth, my leadership significantly improved staff performance and patient satisfaction. Skilled in budget and inventory management, I adeptly balance financial acumen with empathetic customer service.

Overview

22
22
years of professional experience

Work History

Office Manager

01.2003 - Current
  • Obtained compliance with company policies and procedures in processing transactions with customers
  • Scheduled front end to meet needs of business and keep team efficient
  • Scheduled appointments, prepared bills, and maintained records
  • Implemented improved policies and organizational initiatives to reduce patient wait time
  • Evaluated customer issues and complaints and developed amicable solutions
  • Oversaw accounts payable and accounts receivable duties and interactions with vendors

Education

Associate of Arts -

Associate of Applied Science -

Skills

  • Workflow coordination
  • Medical records management
  • Patient relations
  • Budget management
  • Schedule management
  • Inventory management
  • Enforce policies
  • Financial reporting
  • Customer service
  • Administrative management
  • Workflow optimization
  • Operations management
  • Staff hiring
  • Billing
  • Bookkeeping
  • Conflict management
  • Data entry
  • Performance improvement
  • Scheduling and calendar management
  • Training and coaching
  • Organizational skills
  • Employee supervision
  • Document management
  • Policy development
  • Workforce management
  • Event coordination
  • Office administration
  • Staff training
  • Inventory control
  • Mail handling
  • Credit and collections
  • Expense reporting

Affiliations

  • Hiking
  • Fishing
  • Walking
  • Crafting
  • Gardening

Timeline

Office Manager

01.2003 - Current

Associate of Arts -

Associate of Applied Science -

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Cassie Herchenroeder