Aimee Melgarejo
Castle Rock,CO
Summary
Results-driven Dental Office Manager and Expanded Duties Dental Assistant with 17+ years of experience in office operations management and providing exceptional patient care. Proven skills in team leadership, training, efficient scheduling, and ensuring compliance with health standards. Seeking to leverage expertise to optimize workflow, enhance patient satisfaction, and contribute to a progressive dental practice.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Manager
Peak Dental Services
Denver, CO
10.2022 - 04.2024
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Ensured accurate data entry of patient information into the office management system.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Assisted in training new employees on office policies and procedures related to dental services. Trained assistants on Itero.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Organized educational seminars for both staff members and patients about oral health topics.
Expanded Duties Dental Assistant
Meadows Family Dentistry
Castle Rock , Colorado
09.2021 - 10.2022
- Handel all Invisalign, blood draws for PRF procedures
- Assisted the dentist with clinical procedures such as taking dental impressions, pouring and trimming models, fabricating temporary crowns, and taking x-rays.
- Provided chairside assistance to the dentist during all phases of dental treatments including restorative, endodontic, periodontal, oral surgery, prosthodontic procedures and other general dentistry services.
- Answered phones professionally and directed calls appropriately.
- Monitored expiration dates of drugs used in the office and notified staff when new orders were needed.
Expanded Duties Dental Assistant
Heritage Dental
Centennial, CO
09.2020 - 09.2021
- Ordering all back-office supplies, handled all Invisalign cases, PRF
- Assisted the dentist with clinical procedures such as taking dental impressions, pouring and trimming models, fabricating temporary crowns, and taking x-rays.
- Maintained patient records by charting treatment plans and recording treatment results in patient charts.
- Organized patient appointments and managed daily appointment book for the dentist.
- Provided chairside assistance to the dentist during all phases of dental treatments including restorative, endodontic, periodontal, oral surgery, prosthodontic procedures and other general dentistry services.
- Sterilized instruments and equipment following OSHA regulations.
- Prepared operatory rooms for each patient visit according to established protocols.
Education
Certified Expanded Duties Dental Assistant -
Intellitec Medical Institute
01.2015
Certified Medical Assistant -
Intercoast College
01.2009
Skills
- Patient Scheduling
- Financial Management
- Quality Patient Care
- Staff Scheduling
- Interviewing
- Human Resources
- Training
- HIPAA Compliance
- OSHA Standards
- Sterilization Standards
- Performance Reviews
- Medical Records Management
- Dentrix
- EagleSoft
- Patient Care
- Dental Prophylaxis
- Dental Radiographs
- In-office Zoom
- Bleaching Tray Fabrication
- Itero Scanning/Training
- Sirona Scanning
- Invisalign Coordination
- Orthodontic attachment placement and removal
- Employee Training
- Insurance Billing
- Patient Relations
- Staff hiring
- Billing
- Staff Management
- Employee Supervision
- Data Entry
- Office meetings
- Office Administration
- Workflow Coordination
- Appointment Coordination
- Regulatory Requirements
Certification
- Expanded Duties Dental Assistant
- Medical Assistant
- Life and Health Insurance agent
References
References available upon request.
Timeline
Office Manager
Peak Dental Services
10.2022 - 04.2024
Expanded Duties Dental Assistant
Meadows Family Dentistry
09.2021 - 10.2022
Expanded Duties Dental Assistant
Heritage Dental
09.2020 - 09.2021
Certified Expanded Duties Dental Assistant -
Intellitec Medical Institute
Certified Medical Assistant -
Intercoast College
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