Nicole Ramirez
Tin Man's Heating & Air Conditioning
Wesley Chapel,FL
11
years of professional experience
Administrative professional with extensive experience managing office operations, customer service, scheduling, collections, permit administration, and team leadership. Recognized for exceptional organizational skills, attention to detail, and the ability to coordinate multiple priorities in fast-paced environments. Proven success building strong customer relationships, improving workflow efficiency, and supporting daily business operations with professionalism and accuracy.
Work History
Office Manager
8 Years 4 Months- Maintain accurate financial records in QuickBooks, including daily transaction entry, bank reconciliations, accounts payable, accounts receivable, invoicing, payment tracking, and financial reporting.
- Manage customer accounts and follow up on outstanding balances while providing exceptional customer service.
- Coordinate technician schedules and service appointments to maximize operational efficiency.
- Prepare permits and manage annual business licenses
- Manage appointment scheduling and calendar coordination using productivity software and calendar management tools
Supervisor, Collections & HR Services
2 Years- Supervised, trained, and mentored a team of 10–15 employees
- Handle escalated customer and agent inquiries and work toward effective resolutions.
- Facilitate and present weekly meetings for training and guidance
- Conduct employee performance reviews and provide ongoing coaching and feedback.
- Partnered with cross-functional departments to resolve account issues.
Education
- Business Management Studies
Skills
Office Operations & Administration
Customer Service Excellence
Scheduling & Appointment Coordination
Collections & Account Follow-Up
Permit Administration
Business License Renewals
Financial Documentation
Team Leadership & Training
Workflow Coordination
Communication & Problem Solving
Timeline
Office Manager
Tin Man's Heating & Air Conditioning
06.2018 - CurrentRead More
Supervisor, Collections & HR Services
Macy's Credit & Customer Service
01.2016 - 01.2018Read More
University of Phoenix
from Business Management Studies
Read More