Cassie Hillyard
Bethany,MO
Summary
Dedicated professional with a history of meeting goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Manager
39th St Liquor
Bethany, MO
04.2021 - Current
- Manage vendor orders.
- Motivate employees to be productive.
- Accomplish multiple tasks within timeframes.
- Resolving disputes and maintaining open lines of communication with customers.
- Actively listening to concerns and finding appropriate middle ground.
- Controlled weekly budgets.
- Developed and maintained relationships with customers and suppliers.
- Oversaw inventory management.
- Maintained professional demeanor by staying calm when addressing unhappy customers.
- Open and close the business. Balancing out the register at the end of the shift
- Interview, hire and train new employees.
- Answer phone calls
Direct Support Professional Caregiver
Rolling Hills Creative Living
Albany, MO
12.2019 - 04.2020
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Documented client progress and behaviors accurately in case files.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Customer Service
Subway
Bethany, MO
11.2011 - 08.2018
- Provided excellent customer service by resolving inquiries promptly and professionally.
- Provided outstanding customer service by addressing visitor needs promptly.
- Improved customer service by projecting friendly and knowledgeable attitude.
Education
High School Diploma -
South Harrison High
Bethany, MO05.2011
Skills
Customer service
Team leadership
Time management
Decision-making
Positive attitude
Problem-solving aptitude
Relationship building
Timeline
Manager
39th St Liquor
04.2021 - Current
Direct Support Professional Caregiver
Rolling Hills Creative Living
12.2019 - 04.2020
Customer Service
Subway
11.2011 - 08.2018
High School Diploma -
South Harrison High